Marvin Hammond
San Marcos,TX
Summary
Dynamic Owner/Operator with a proven track record at J-co Janitorial Supply, excelling in client relationship management and budget development. Successfully increased revenue through strategic vendor negotiations and staff training, while fostering strong customer connections. Adept at financial planning and operations management, driving profitability and efficiency in business processes.
Overview
24
24
years of professional experience
Work History
Owner/Operator
J-co Janitorial Supply
01.2016 - 03.2024
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Owner/Operator
Canyon Redi-Mix, Inc.
10.1999 - 07.2014
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Operated with safety and skill to avoid accidents and delays.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Employed prompt decision-making and in-depth research to resolve issues.
- Monitored staff performance, providing final-say assessment over inquiries.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Snyder High School
Snyder, TXSkills
- Sales negotiation
- Budget development
- Finance management
- Staff training and development
- Vendor negotiation
- Inventory management
- Client relationship management
- Hiring
- Financial planning
- Human resource management
- Operations management
- Negotiation
- Business operations management
Timeline
Owner/Operator
J-co Janitorial Supply
01.2016 - 03.2024
Owner/Operator
Canyon Redi-Mix, Inc.
10.1999 - 07.2014
High School Diploma -
Snyder High School