To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Assembly Line Production Worker
Carrier Corporation
Collierville, TN
08.2022 - Current
Kept work areas clean, organized, and safe to promote efficiency and team safety
Assembled products and components and made initiative-taking adjustments to settings to produce work within tight tolerances
Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures, and company policies
Continuously checked products for quality assurance according to strict guidelines
Applied finishes to completed products and packaged completed items in boxes and containers for shipment.
Buffed out minor scratches and imperfections to improve product quality
Airport Customer Service Agent
Delta Airlines
Huntsville, AL
06.2021 - 08.2022
Resolved customer requests, questions, and complaints by analyzing individual situations and determining best use of resources
Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats
Verified identification and travel documents to efficiently board passengers for on-time departure
Coordinated with ramp agents to successfully store, remove, and transport customer baggage
Operated PA system to make announcements regarding flight activity.
Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
Senior Quality Assurance Auditor
Riviana Foods Inc
Memphis, TN
09.2003 - 06.2021
Prioritized schedules to meet project goals and overall customer satisfaction.
Recognized potential issues with inventory and quality control and engineered changes.
Worked directly with production personnel to resolve production scheduling issues and conflicts.
Executed excellent marketing skills to establish and grow customer base.
Utilized and updated spreadsheets to determine customer demographics.
Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
Provided training to over 20 onboarding team members in 18 years.
Education
MBA - Business Administration and Management
Webster University
03.2019
BBA - Business Administration
LeMoyne-Owen College
Memphis
12.2016
Skills
Organization
Communications
Documentations
MS Office Suite
Problem solving
Internal and External Audits
Laboratory Equipment Calibration
Supply Chain Distribution
Good Manufacturing Practices
Project Management
Time Management
Timeline
Assembly Line Production Worker
Carrier Corporation
08.2022 - Current
Airport Customer Service Agent
Delta Airlines
06.2021 - 08.2022
Senior Quality Assurance Auditor
Riviana Foods Inc
09.2003 - 06.2021
MBA - Business Administration and Management
Webster University
BBA - Business Administration
LeMoyne-Owen College
Similar Profiles
Stephanie A. LasellStephanie A. Lasell
International/Exporters Customer Service Account Manager at Carrier CorporationInternational/Exporters Customer Service Account Manager at Carrier Corporation