Marvin Isma
Brooklyn,NY
Summary
- To acquire an employment opportunity in a non-profit educational organization that works to enhance young people's social and educational experiences. I am eager to work in an occupation that requires initiative, planning, and effective communication to advance my professional skills.
- Skilled in threat assessment, passenger screening, and security technology operation. Excel in communication, problem-solving, and teamwork, ensuring safety protocols are upheld with professionalism and precision. Ready to contribute to secure travel environments through focused attention to detail and proactive security measures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Homeland Security
JFK International Airport
Queens, NY
02.2024 - Current
- Stayed informed on the latest developments in aviation security standards and implemented them effectively.
- Efficiently carried out pat-downs, metal detector checks, and x-ray scans.
- Maintained a safe and efficient boarding process by monitoring passenger traffic flow at checkpoints.
- Facilitated instructions for individuals to place bags correctly for inspection purposes.
- Maintained a secure environment by monitoring proper credentials and authorizations of individuals entering restricted areas.
Customer Service Rep.
Home Depot
Queens, NY
06.2021 - 02.2022
- Proactively performed customer outreach, skillfully addressing complaints while consistently upholding a positive and professional demeanor.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Rep.
Walgreens
Queens, NY
01.2017 - 04.2020
- Demonstrated outstanding customer service skills through accurate order and transaction processing and providing precise information on company offers.
- Served customers by promptly responding to their queries via phone, email, and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Package Handler
USPS
Brooklyn, NY
09.2014 - 11.2016
- Sorted packages daily and efficiently utilized warehouse tools, contributing to streamlined work processes and optimized inventory control
- Assisted in training new employees on package handling processes.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Package Handler
Fedex
Brooklyn, NY
03.2023
- Scan seals, arrange items in packages, unload and/or sort packages of different sizes, and adhere to the management of the warehouse's verbal and written directions.
- Stacked boxes onto pallets in an efficient manner.
- Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Inspected packages for damages or defects and recorded any issues found.
Education
Associate's Degree - Liberal arts
Laguardia Community College
Queens, NY05.2016
High School Diploma - Focus in Geometry
Boys and Girls High School
Brooklyn, NY06.2013
Skills
- Customer Service
- Shipping Tool
- Computer Proficiency
- Adaptability
- Security screening
- Attention to Detail
- Issue Resolution
- Analytical Thinking
Certification
Mikoma Electric- Electrician
06/01/16, Present
Contact
(917)797-1531
(718)763-5734
Languages
- English
- French
Timeline
Homeland Security
JFK International Airport
02.2024 - Current
Package Handler
Fedex
03.2023
Customer Service Rep.
Home Depot
06.2021 - 02.2022
Customer Service Rep.
Walgreens
01.2017 - 04.2020
Package Handler
USPS
09.2014 - 11.2016
Associate's Degree - Liberal arts
Laguardia Community College
High School Diploma - Focus in Geometry
Boys and Girls High School