Summary
Overview
Work History
Education
Skills
Timeline
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Marvin Jenkins

North Little Rock,AR

Summary

Customer Advocate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Advocate II

Centene
06.2022 - Current
  • Provider/Member services.
  • Streamlined communication channels for proved responsiveness to customer inquiries.
  • Collaborated with team members to ensure consistent high-quality service throughout South Region.
  • Conducted thorough research to provide accurate information and resolve complex issues for Providers/Members.
  • Promoted from Ambetter-ARTC
  • Maintained 95-100% call quality.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Documented customer concerns and inquiry resolutions in internal computer system

Night Sort/Driver

UPS Customer Center
11.2014 - 08.2016
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting delivery process.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Obtained signatures from customers upon delivery of goods.
  • Upheld high standards of professionalism and discretion when working with high-value clients.

Salesperson

Crain Kia of North Little Rock
North Little Rock, AR
11.2014 - 09.2015
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Product knowledge of vehicles.
  • Vehicle Demo advertisement to customers.
  • Delivery of vehicle to clients with contract requirements.
  • Thoroughly review State Title regulations.
  • Scheduled maintenance

Education

Associate of Arts - Medical Assistant/X-Ray Tech

Heritage College
Little Rock, AR
08.2010

Skills

  • Excellent Communication
  • Professionalism
  • Conflict Resolution
  • Active Listening
  • Team Trainer
  • Provider/Member Services
  • UMB Job shadow 2023
  • Data Entry Skills
  • Ambetter
  • ARTC
  • Superior Health
  • Louisiana (LHCC)

Knowledge over various system:

TruCare Cloud, Emdeon, Amysis, Central Point, CVS Caremark, Support-A-User Member/Provider, Client Portal, Portico, LHCC member rewards portal

Timeline

Customer Advocate II

Centene
06.2022 - Current

Night Sort/Driver

UPS Customer Center
11.2014 - 08.2016

Salesperson

Crain Kia of North Little Rock
11.2014 - 09.2015

Associate of Arts - Medical Assistant/X-Ray Tech

Heritage College

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Marvin Jenkins