Marvin Jones
Houston,TX
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Enterprise Holdings
Houston, TX
06.2022 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Field Operations Specialist
Peloton
Houston, TX
09.2021 - 06.2022
- Provided technical assistance and support to field operations personnel.
- Interfaced with team lead and managers regarding scheduling logistics and technical specifications of installations, installing many systems compliant with client orders.
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Helped customers by answering questions and resolving issues using excellent troubleshooting and testing abilities.
Product Specialist
Apple
Houston, TX
07.2021 - 09.2021
- Assisted in the development of sales strategies for existing products.
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Provided technical support to customers experiencing difficulties with products or services.
- Provided technical assistance during installation or use of a product.
Customer Success Associate
Pyro shows of Alabama
Birmingham, AL
06.2017 - 08.2021
- Developed and maintained positive relationships with customers through effective communication.
- Maintained up-to-date knowledge of company's products and services offerings.
- Built and executed firework displays, overseeing setup and teardown
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Bachelor of Science - Sports Management
The University of West Florida
Pensacola, FL05-2018
Skills
- Strategic Planning
- Expense Tracking
- Operations Management
- Staff Development
- Policy Implementation
- Marketing
- Technical Support
- Customer Service
- Help Desk Support
- VPN
- Team Management
- Organization and Time Management
- Google Drive
- Scheduling
- Paperwork Processing
- Data Entry
- Client Relations
- Problem-solving abilities
- Credit card payment processing
- Advanced Microsoft Office
- Microsoft OpenOffice
Certification
Comptia A+ , August 2024
Affiliations
- Professional Basketball (Albania, Kosovo)
Timeline
Manager
Enterprise Holdings
06.2022 - Current
Field Operations Specialist
Peloton
09.2021 - 06.2022
Product Specialist
Apple
07.2021 - 09.2021
Customer Success Associate
Pyro shows of Alabama
06.2017 - 08.2021
Bachelor of Science - Sports Management
The University of West Florida
Comptia A+ , August 2024