Marvin Jordan
Lantana,Florida
Summary
Sales professional with proven track record in driving team performance and achieving sales targets. Skilled in strategic planning, customer relationship management, and training team members. Strong focus on collaboration, adaptability, and delivering measurable results. Known for reliability and ability to thrive in dynamic environments.
Experienced with sales strategy development and team leadership. Utilizes effective communication and motivational techniques to inspire high performance within team. Track record of achieving sales goals and fostering collaborative and dynamic work environment.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Home Team Pest Defense
12.2023 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
Digital Marketing Specialist
Carrier Enterprise
01.2022 - Current
- Implemented new strategies to improve click-through rates and conversion.
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created social media content with innovative brand messaging to support new product launches.
- Enhanced user experience on the company website through strategic design updates and content improvements.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
Route Sales Representative
Frito Lay
12.2020 - 11.2023
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maximized sales through effective territory management and strategic route planning.
- Displayed products properly at customer sites and according to company specifications and policies.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
Shift Supervisor
Amazon Wearhouse
01.2019 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Sales Specialist
Comcast
04.2016 - 06.2020
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided first-rate service to all customers and potential customers.
Sales and Service Representative
IBIS COUNTRY CLUB
10.2014 - 11.2018
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
Software Sales Representative
LJB Equipment Llc
05.2011 - 10.2015
- Engaged with customers after sales to check on product integration, customer satisfaction and additional needs.
- Improved product visibility by creating and maintaining a strong online presence through social media platforms, resulting in increased traffic to the company's website.
- Implemented cross-selling strategies by identifying complementary products that address clients'' business needs.
- Increased software sales by consistently building rapport with clients and providing tailored solutions to their needs.
- Developed strong relationships with key industry partners, enabling access to new leads and potential clients.
- Exceeded quarterly sales quotas consistently by employing effective closing techniques and maintaining a strong pipeline of opportunities.
- Led product demonstrations at trade shows and conferences, generating interest and driving sales growth.
Customer Service Representative
Trump International Resort
10.2006 - 05.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
SALES REPRESENTATIVE
XEROX
05.2008 - 12.2009
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Worked with medical teams on smooth implementation and operation of new products.
- Consistently surpassed quarterly quotas by identifying key decision-makers within target organizations and tailoring sales pitches accordingly.
- Expanded market share by proactively prospecting new clients through targeted cold calls, emails, and in-person meetings.
- Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
Education
ASSOCIATE DEGREE - HOSPITALITY AND TOURISM MANAGEMENT
Northern Caribbean University
Montego Bay JA09-2022
Skills
- Claims processing
- Warranty management
- Recordkeeping skills
- Software applications
- Microsoft office
- Cost control
- Sales support
- Team management
- Product expertise
- Operational efficiency
Accomplishments
- Resolved product issue through consumer testing.
- Achieved record sales by completing 125% revenue with accuracy and efficiency.
- Documented and resolved sales challenges which led to me becoming top route sales representative.
- Was able to get promoted within the first 6 months of employment.
LANGUAGES
English, Conversational
Certification
- Certification in sales management,
Timeline
Warranty Administrator
Home Team Pest Defense
12.2023 - Current
Digital Marketing Specialist
Carrier Enterprise
01.2022 - Current
Route Sales Representative
Frito Lay
12.2020 - 11.2023
Shift Supervisor
Amazon Wearhouse
01.2019 - 12.2021
Sales Specialist
Comcast
04.2016 - 06.2020
Sales and Service Representative
IBIS COUNTRY CLUB
10.2014 - 11.2018
Software Sales Representative
LJB Equipment Llc
05.2011 - 10.2015
SALES REPRESENTATIVE
XEROX
05.2008 - 12.2009
Customer Service Representative
Trump International Resort
10.2006 - 05.2015
ASSOCIATE DEGREE - HOSPITALITY AND TOURISM MANAGEMENT
Northern Caribbean University
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