Marvin J. Wade
Summary
Dynamic customer care advocate with Aflac, skilled in technical support and problem resolution. Proven track record of enhancing customer satisfaction through effective communication and follow-up. Adept at team collaboration, driving operational improvements, and educating clients on complex insurance products. Committed to delivering exceptional service and fostering strong client relationships.
Overview
4
4
years of professional experience
Work History
Customer Care Advocate
Aflac
Sarasota
10.2025 - Current
- Assisted customers with inquiries regarding policy details and benefits.
- Resolved complaints efficiently to enhance customer satisfaction and retention.
- Educated clients on insurance products and services offered by the company.
- Documented customer interactions accurately in the customer relationship management system.
- Collaborated with team members to streamline support processes and improve response times.
- Conducted follow-up communications to ensure client needs were met effectively.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Provided technical support to customers regarding product usage and troubleshooting issues.
- Developed strategies for improving customer service operations, policies and procedures.
Manager
Subway
05.2022 - 09.2025
- Led and motivated a small team of sandwich artists, ensuring efficient and high-quality food preparation and customer service.
- Managed daily operations, including opening/closing procedures, inventory control, and cash handling, while adhering to Subway's operational standards.
- Provided exceptional customer service, resolving customer inquiries and complaints promptly and professionally.
- Trained and onboarded new team members on sandwich preparation, POS system operation, and customer service protocols.
- Delegated tasks and monitored team performance to maintain consistent service standards and optimize workflow.
- Ensured compliance with food safety and sanitation regulations, maintaining a clean and organized work environment.
- Managed inventory levels and placed orders to minimize waste and ensure product availability.
Marketing Consultant
A.M Marketing
08.2021 - 01.2025
- Provided technical assistance, responding to user inquiries and addressing basic issues.
- Documenting support requests and maintaining accurate records of user interactions.
- Following established procedures and escalating complex issues as needed.
- Gained practical experience in user support and technical problem-solving within a professional environment.
- Building customer-relations through technical support resolutions.
- Tech Support
Education
Bachelor of Science - Information Technology with an Emphasis in Cybersecurity
Grand Canyon University
12.2025
Highschool Diploma -
Ahwatukee06.2022
Skills
- Technical support
- Customer service
- Team collaboration
- Communication skills
- Data analysis
- Problem resolution
- Time management
- Empathy display
- Follow-up skills
Timeline
Customer Care Advocate
Aflac
10.2025 - Current
Manager
Subway
05.2022 - 09.2025
Marketing Consultant
A.M Marketing
08.2021 - 01.2025
Bachelor of Science - Information Technology with an Emphasis in Cybersecurity
Grand Canyon University