Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marvin Lucas

Vero Beach

Summary

Dynamic General Manager with a proven track record at Goodfellas Wood Oven Pizza, excelling in effective team management and operational efficiency. Recognized for enhancing employee performance through strategic coaching and fostering strong client relationships, driving sales growth and customer loyalty. Skilled in budget management and process improvements to ensure long-term success.

Overview

8
8
years of professional experience

Work History

General Manager

Goodfellas Wood Oven Pizza
01.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.

Black Hat Trainer (Cook)

First Watch
01.2020 - 01.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Cultivated a positive working atmosphere among kitchen

staff, fostering camaraderie and a strong sense of teamwork.

  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
  • Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained a clean and organized workstation, ensuring compliance with health department regulations.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Contributed to restaurant success by maintaining a positive attitude and strong work ethic under pressure.
  • Maintaining a Steritech ready kitchen with up to date labels and open dates at all times! Always ensuring that we use FIFO and LDIR practices!

Team Leader

Chick-fil-A
02.2017 - 01.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Performed various sanitation methods to maintain safe, secure and clean kitchen.
  • Rotated stock and conducted inventory of food items and supplies to determine purchase needs.
  • Developed strong multitasking skills while proficiently handling multiple orders during peak hours.
  • Supported fellow kitchen staff with timely preparation of ingredients, fostering a collaborative work environment.
  • Received positive feedback from customers on taste and presentation of dishes, boosting overall satisfaction rates.

Education

High School Diploma -

Instituto Guillermo Putzeys Alvarez
Guatemala

Skills

  • Effective Team Management
  • Effective Problem-Solving
  • Operational Efficiency Oversight
  • Collaborative Team Member
  • Skilled in Managing Multiple Tasks
  • Experienced Leadership Professional
  • Organizational Time Skills
  • Skill Enhancement Coaching
  • Customer Engagement
  • Training and development
  • Inventory control
  • Strategic Goal Setting
  • Verbal and written communication
  • Process improvements
  • Performance improvement

Languages

English
Full Professional
Spanish
Full Professional

Timeline

General Manager

Goodfellas Wood Oven Pizza
01.2022 - Current

Black Hat Trainer (Cook)

First Watch
01.2020 - 01.2022

Team Leader

Chick-fil-A
02.2017 - 01.2020

High School Diploma -

Instituto Guillermo Putzeys Alvarez
Marvin Lucas