Dynamic Security Officer with a proven track record at Merit Health River Oaks Hospital, excelling in crisis management and effective conflict resolution. Enhanced safety protocols through vigilant surveillance and comprehensive incident documentation, ensuring a secure environment for patients and staff. Recognized for exceptional customer service and training new personnel in emergency response strategies.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Security Officer
Merit Health Madison
11.2013 - 04.2025
Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
Trained new security officers on hospital policies, emergency response plans, and communication strategies.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Maintenance Superintendent
City of Ridgeland Maintenance Department
06.1983 - 05.2012
Supervised daily activities of street crews, prioritizing tasks based on urgency and resource availability.
Improved safety on streets by implementing effective patrol strategies and coordinating with local law enforcement.
Collaborated with city officials to develop comprehensive plans for traffic control during special events and construction projects.
Increased overall efficiency of street operations through strategic scheduling and route planning for daily patrols.
Conducted regular assessments of team members'' abilities, identifying opportunities for growth and providing targeted feedback for improvement.
Evaluated operational procedures periodically to identify areas for improvement while maintaining industry best practices.
Maintained accurate records of work hours, incident reports, equipment inventory, and other essential documentation.
Enhanced team performance by providing regular training sessions and conducting performance evaluations.
Chief Quality Officer at Merit Health River Oaks Hospital and Merit Health Woman’s HospitalChief Quality Officer at Merit Health River Oaks Hospital and Merit Health Woman’s Hospital