Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marvin Major

Toano,VA

Summary

Dependable and Flexible Transportation Supervisor with excellent customer service and administrative skills. Highly skilled in Driver Management, DOT regulations, PFS daily computer systems, Delivery issues and Problem solving. In the time I have been a Transportation Supervisor with Performance Foodservice Va in both the Newport News and Richmond Markets. I have:

A strong knowledge of the systems used in the transportation Department and safety

Helped train newer Supervisor's with Peoplenet, Samsara, Air click and Dashboard.

I am a backup PACE trainer to the safety Manager to new drivers to the company.

Recruited New drivers for Newport News and Richmond Markets

Worked with Fleet Management to stay on top of truck and trailer maintenance and Peoplenet issues

Maintained a high average in Samsara coaching effectiveness

Covered dispatching duty's for Richmond when needed

Covered Shuttle routes and delivery routes when needed

You will get an Experienced Leader of growing the business and is driven to excell in different departments with Performance Food service Virginia. To drive the company's up coming growth to be the best in the industry.

Overview

29
29
years of professional experience

Work History

Transportation Supervisor

Performance Foodservice
03.2019 - Current
  • Verified that drivers maintained required professional competences, licenses and safety knowledge.
  • Maximized safety of transportation operations through use of field safety assessments.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Reviewed and verified records related to labor hours, delivery times and inventory levels.
  • Checked that drivers transported loads securely and in compliance with state DOT laws.
  • Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
  • Maximized workplace safety for all personnel by promoting culture of safety with well-engaged and satisfied employees.
  • Kept close eye on driver and delivery operations to achieve and maintain stellar company reputation in Food Delivery market.
  • Oversaw scheduling for day-to-day activities of 13 transportation employees.
  • Taught new hires how to complete day to day operations in efficient and compliant fashion.
  • Served as point of contact for customers and staff on subjects including Delivery standards, and delivery issues by applying customer service and interpersonal skills.
  • Verified that drivers completed required safety training and attended quarterly driver safety meetings.
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
  • Demonstrated tasks to new hires and assigned to experienced workers for further training.
  • Monitored and maintained on-time delivery, reliability, service and performance.
  • Monitored safe operations by conducting field safety audits.

Delivery Driver

Coca Cola Bottling Co Consolidated
03.2011 - 03.2019
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Answered customer questions regarding shipments.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Processed payments by accepting cash, checks and credit card payments.
  • Directed product loading and checked load balance to prevent on-road incidents.
  • Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
  • Navigated and operated 28, 36, 48, and 53-foot truck to deliver 6 to 16 deliveries per day.
  • Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.
  • Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
  • Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
  • Addressed and resolved customer concerns, problems and questions professionally and courteously and developed positive long-range working relationships with repeat customers.
  • Communicated Immediately with manager regarding accidents involving equipment damage or on-the-job injuries and completed proper forms promptly.

Class a CDL Delivery Truck Driver

Loveland Distributing Co
10.2002 - 03.2011
  • Kept vehicles in good operating condition with thorough inspections and basic maintenance.
  • Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
  • Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
  • Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Loaded, balanced and secured product to safely transport goods.
  • Utilized pallet jacks and forklifts to load and unload materials off trucks.
  • Delivered customer orders to homes and places of business within established time frames.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.

Assistant Store Manager

Food Lion
10.1994 - 10.2002
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Conducted analysis to address productivity and improve employee morale.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.

Education

Training Course - Effective Communications And Human Relations

Dale Carnegie of Georgia
Atlanta, GA
11.2020

High School Diploma -

York High School
Yorktown, VA
06.1994

Skills

  • Schedule development
  • Systems evaluation
  • Compliance standards
  • Coordination
  • Transport license
  • Shipping and receiving understanding
  • Fleet dispatching
  • Vehicle inspections
  • Fleet management
  • Transportation solution development
  • Food Delivery regulations knowledge
  • DOT regulations knowledge
  • Decision-making
  • Troubleshooting
  • Data management
  • Relationship building
  • Driver Safety Programs
  • On-Time Delivery
  • Systems Evaluation
  • Accident / Incident Reports
  • Safety Compliance
  • Organizational Skills
  • Conflict Resolution
  • Staff Training
  • Transportation Regulations
  • Dispatch Operations
  • Problem Solving
  • Decision Making
  • Record Keeping
  • Multitasking
  • Driver Supervision
  • Handheld Scanners
  • Documentation Skills
  • Incident Investigation
  • Decision-Making
  • Safety Procedures
  • Workplace Safety
  • Coaching and Mentoring
  • Documentation and Reporting

Timeline

Transportation Supervisor

Performance Foodservice
03.2019 - Current

Delivery Driver

Coca Cola Bottling Co Consolidated
03.2011 - 03.2019

Class a CDL Delivery Truck Driver

Loveland Distributing Co
10.2002 - 03.2011

Assistant Store Manager

Food Lion
10.1994 - 10.2002

Training Course - Effective Communications And Human Relations

Dale Carnegie of Georgia

High School Diploma -

York High School

Similar Profiles

CREATE PROFILE
Marvin Major