Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Receptionist
Marvin Moore

Marvin Moore

Engineered Wood Tech Rep
Arlington,Washington

Summary

As Technical Representative @ Trus Joist and previous organizations, managing Engineered Wood Products has provided the opportunity to meet many individuals in the Engineering & Architectural community in Washington State and some in surrounding Idaho and Oregon, having conducted many "Lunch & Learn Seminars" and trade show booths over the years. Typically, the meetings conducted were a success as all recalled went well beyond the typical hourly allotments offering ability to meet the faces of many with whom their questions had been telephonic or email. No recall of any unpleasant experiences and consider them the most rewarding portion of the Technical Representative position.

As obviously reliable professional with extensive experience in the building industry, particular interest in Engineered Wood began with an initial observation of TJI joists in Alaska in 1980 immediately recognizing such a valuable use of natural resources and a truly "sustainable" product then, yet over-used moniker.

Even more so, finding that these products succeeded in providing more than expectation of performance and even came with a warranty for the lifetime of the buildings! This was almost unheard of now as warranties are purchased? From then on, enjoined in promoting Engineered Wood in all positions until finally being employed directly to a coveted Technical Representative for Trus-Joist Corporation, during which time happily meeting, now passed, such successful individuals such as Red Thomas, one the two partners of the creation of Trus-Joist, who shared visions as a dedicated and dependable relationship-builder with moral strengths and super ethic and meeting as if having been long term acquaintances. Also meeting many respectable individuals within the industry, and strived for professional communication skills, building good rapport with customers through positive engagement. As Tech Rep, I provided outstanding product demonstrations as a positive and skilled Engineered Wood ambassador relying on years of experience as well as driven sales through creative marketing and seminar events, communication skills, knowledge of social media and brand influence with potential customers through friendly conversation.

Being well-versed in gathering requirements, defining scope, analyzing specifications and technical drawings with years of experience in the construction engineering industry utilizing personal knowledge, understanding building modification and even industrial facilities. Talent and experience coordinating with contractors, engineers and architects, designing construction drawings with and without different software along with personal experience of empathetic management, has strengthened communication abilities and served as exceptional creativity for solutions and responses or desired input in many cases.

Overview

46
46
years of professional experience

Work History

Broker - Technical Representative

Engineered Wood Solutions, Inc. Dba Marv.4 Eng LLC
2019.01 - Current
  • Assessed business requirements to create focused solutions.
  • Maintained authoritative knowledge through continued education and ongoing training.
  • Improved systems with addition of new features and infrastructure.
  • Presented business leaders with ROI estimations to drive project planning.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Used consultative sales approach to understand and meet customer needs.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Demonstrated products and specific features at customer locations and special events.
  • Scheduled, updated and maintained product preparations and customer promotions.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Tracked customer and supply chain details for precise and timely fulfillment.
  • Networked at events and by phone to expand business profits and revenues.
  • Worked closely with commercial operational departments to schedule targeted promotional campaigns.

Company Owner

Marvin For Engineered Wood, LLC
2019.01 - Current
  • This company in this header is current LLC, for d.b.a. purposes, whereby actual business is 90% with previous description as Broker-Technical Representative under Engineered Wood Solutions.
  • Some sales are conducted outside of working with Engineered Wood Solutions, when necessary or logical, otherwise several previous Technical Representatives joined forces under Engineered Wood Solutions, Inc. as described above for organizational and financial strengths.
  • While owning LLC described herein, I employed spouse so that she could continue to work remote after selling her company which afforded me time to complete some other family business such as restoration to almost "historical" residence used as rental up to modernized condition.
  • With completion of outside projects sold and closed whether serendipitously or fortuitously, while reading APA newsletter and observing hiring opportunity, found immediate desire to create resume for it which I had not had necessity to do for at least 20 years.

Technical Sales Representative

RedBuilt/ Weyerhaeuser / Trus Joist Corporation
1999.12 - 2018.11
  • Attended product-related technical shows and other activities to represent company products and services.
  • Collaborated with customers and Professional Specification Community to assess needs per specific projects.
  • Conducted Office Seminars regularly, thereby recommended and explained features to Architectural and Engineering offices for hourly educational credit and provided product use, designs, most reasonable per applications, explained best specification suggestions, reviewed software and how to implement, when best to specify products for different applications, explained features, positive or negative, helped make educated specification decisions, conducted Q&A.
  • Attended local and national trade shows to discover new products and services for addition to company's current offerings.
  • Engaged large and medium end-users to deliver company's total value proposition to increase sales.
  • Maintained routine communication with clients and A&E community to assess overall satisfaction, answer question, and promote new offerings.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Researched potential clients and markets to prepare for appointments.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Demonstrated products and specific features at customer locations and special events.
  • Scheduled, updated and maintained product preparations and customer promotions.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Networked at events and by phone to expand business profits and revenues.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Conferred with existing and potential customers & A&E to assess requirements and propose optimal solutions.

Engineered Wood Division Manager

Woodinville Lumber
1992.04 - 1999.11
  • Supervised daily planning, coordination and administration for division operations.
  • Controlled costs by streamlining operations and reducing waste.
  • Established clear and consistent policies and procedures.
  • Handled escalated complaints involving division operations and work of personnel under supervision.
  • Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
  • Met divisional objectives by recruiting and qualifying vendor and trade bases.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Organized promotional events and interacted with community to increase sales volume.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Built relationships with customers and community to establish long-term business growth.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Drove sales by developing multi-million dollar contract sales.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Facilitated business by implementing practical networking techniques.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains, while building sales to multi-family condos and many apartment buildings
  • Interestingly, due to marketing directives at Trus Joist in this position increased sales of residential product by approximately 300% over short time .
  • Communicated product quality and market comparisons by creating sales presentations.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Supervised daily planning, coordination and administration for division operations

Assistant Branch Manager

Spenard Builders Supply
1980.02 - 1982.03
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Developed sales strategy to meet established sales objectives.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Supervised team of ~30 branch employees and made recommendations regarding performance evaluations.
  • Generated financial and operational reports to assist management with business strategy.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Maximized efficiency through effective resource allocation and employee management.
  • Managed branch size of over $30 million in deposits and team of average of 30-40 full and part-time employees.
  • Grew customer base by [15]% over [5]-year period through community networking and innovative customer incentives.

Millwork & TJI Sales Specialist

Spenard Builders Supply
1980.03 - 1982.03
  • Increased per-customer sales totals by recommending additional tools, supplies and lumber.
  • Assisted customers with making optimal choices for construction, renovation and addition plans.
  • Supported commercial customers in setting up accounts and finding consistent lumber supplies.
  • Calculated dimensions, tolerances and other requirements for machine setups.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers by answering questions and fulfilling requests.
  • Read and interpreted design plans to understand project specifications.
  • Blueprint design understanding
  • Coordinated with suppliers for prompt delivery of materials.
  • Provided accurate project estimates and pricing to facilitate proper budgeting and project planning.
  • Utilized CAD software to create detailed drawings of custom cabinetry.

Custom Home Builder

M Moore & Co.
1977.05 - 1979.04
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Established and enforced safety regulations, procedures and standards for construction and extraction workers.
  • Sourced suppliers and purchased necessary materials for work.
  • Documented construction and extraction workers' hours, wages and other pertinent information.
  • Directed projects according to schedule and quality demands.

Education

High School Diploma -

Perryton High School
Perryton, Texas

No Degree - Agriculture

West Texas A&M University
Canyon, TX

Architectural And Building Sciences

University of Texas
Austin, TX

Skills

  • Sales Communications
  • Building Materials
  • Cold Calling
  • Engaging with Diverse Customers
  • Vendor Communication and Negotiation
  • Professional Relationships
  • Customer Needs Assessments
  • Effective Customer Communication
  • Positive Customer Engagement
  • Home Construction
  • Building Customer Loyalty
  • Product and Service Information
  • Description and Demonstration of Products
  • Excellent Nonverbal Communication Skills
  • Sales Contracts
  • Sales Operations

Accomplishments

Personally, I have consistently achieved sales volume annually within the top 2 to 5 Technical Sales Representatives for Trus Joist, who then became Weyerhaeuser, and finally RedBuilt since beginning employment.

The first year of employment @ Trus Joist having promoted Open Web Trusses for exposed condition in Maple Valley Library in Maple Valley, WA the project was awarded second place in Wood Architecture Magazine for USA., although Trus Joist was not promoting exposed trusses, at that time, having my "intended" career in Architecture, I had a different vision and considered it a worthwhile aesthetic feature for promotion and specification. One only has to enter many restaurant chains now throughout the US such as Red Robin, Bob's, Appleby's, Taps n Hops, many Starbucks, etc. that were not until then promoted. Was perhaps the award and promotion exposed and proven correct and probably supports a good portion of RedBuilt's National Account Sales income to this day? Shameless self-promotion is my satisfaction.

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Additional Information

Obviously, self driven as described and worked remotely for 20 some years, at least, I have always considered the actual face time with the communities that design and/or utilize such a valuable resource as the forest provides the most rewarding and pleasurable experiences of what might have been a mundane work position. Sharing knowledge with engineers who are always eager to learn and architects always looking for new ideas while listening for their needs has seemed fulfilling in reality in so many ways that could otherwise be simply putting covering over a floor or roof. There does seem to always be the new engineer who starts with wood designs eager to get it right and the principals of firms having exercised their natural inclination to excellence who also find a need to know and learn. In bigger picture, these resources reinvented not only sustain building but a source of sustainability for many families in many associated industries who then carry on unaware of the products that they can live safely and often beautifully within. Such is my two cents of appreciation for our shared industry whether we find mutual value or further need of my commitments for this unique resource

Languages

English
Full Professional
Spanish
Elementary

Timeline

Broker - Technical Representative

Engineered Wood Solutions, Inc. Dba Marv.4 Eng LLC
2019.01 - Current

Company Owner

Marvin For Engineered Wood, LLC
2019.01 - Current

Technical Sales Representative

RedBuilt/ Weyerhaeuser / Trus Joist Corporation
1999.12 - 2018.11

Engineered Wood Division Manager

Woodinville Lumber
1992.04 - 1999.11

Millwork & TJI Sales Specialist

Spenard Builders Supply
1980.03 - 1982.03

Assistant Branch Manager

Spenard Builders Supply
1980.02 - 1982.03

Custom Home Builder

M Moore & Co.
1977.05 - 1979.04

High School Diploma -

Perryton High School

No Degree - Agriculture

West Texas A&M University

Architectural And Building Sciences

University of Texas
Marvin MooreEngineered Wood Tech Rep