Marvin Myles
Jamaica,NY
Summary
A well-rounded professional with extensive experience in the financial industry, strong inter-personal skills, discipline, and integrity who’s seeking to make a significant contribution to an organization that engages my service, by playing a pivotal role in ensuring that the strategic objectives are realized.
Overview
30
30
years of professional experience
Work History
Shift Lead
Walgreens
01.2023 - 11.2023
- Opens and closes the store, including system startups and cash handling
- Completes product returns, customer refunds, cash drops to the safe and provides change as requested to cash registers
- Resolves customer issues and inquiries to ensure positive experiences
- Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications and voids
- Maintains accurate inventory counts, accuracy of on hand quantities-including basic departments overstock, and stock room
- Responsible for department pricing, daily price changes, ensures proper signage is displayed at the store.
Salesperson
Advance Auto Parts
01.2022 - 01.2023
- Generated sales and provided quality customer service via phone or in person
- Provided product knowledge and proper usage to new and returning customers
- Process Overstock, Callbacks, Cycle Count and Cores & Defects
- Stocking, organizing inventory, and ensuring that shelves are stocked, items are labeled, and ready for sales or distribution
- Closing store procedure Provided do it yourself services including battery installation and testing, etc.
Customer Service Supervisor
National Commercial Bank Jamaica Limited
01.2011 - 01.2015
- Generated new business through presentation of banks products to customers
- Provided supervisory support to customer service staff
- Authorized wire transfers, drafts, bank statements
- Performed maintenance functions of customer records
- Responded to customers’ requests and queries via telephone, email and letters
- Performed snap checks on a monthly basis to verify compliance with procedures Business Support Supervisor/Treasury Official
Business Support Supervisor/Treasury Officer
National Commercial Bank Jamaica Limited
01.2009 - 01.2011
- Audited profit and loss accounts
- Processed and paid branches bills
- Actioned customer’s letters/queries
- Responsible for branches inventory (ordering stationery)
- Calculated and submitted staff overtime payments
- Monitored and maintained keys and combination registers
- Provided vault custodian services – Performed daily audit of staff and impersonal accounts
Customer Service Supervisor/Systems Administrator
National Commercial Bank Jamaica Limited
01.2004 - 01.2009
- Marketed the banks products and services and addressed queries
- Processed customer documentation and general transactions namely: open and close accounts, debit cards, wire transfers, drafts and manager’s cheques
- Performed monthly snap audits in branch
General Ledger Clerk/Systems Administrator
National Commercial Bank Jamaica Limited
01.2002 - 01.2004
- Responsible for starting and closing computer system daily
- Reconciled manager's cheque and internal accounts
- Performed daily audit of staff and impersonal accounts
Teller
National Commercial Bank Jamaica Limited
01.2001 - 01.2002
- Processed all foreign exchange cash and cheque related transactions
- Consistently balanced cash avoiding outages
Senior Teller
National Commercial Bank Jamaica Limited
01.1997 - 01.1998
- Distributed cash to tellers
- Processed night safe wallets
- Prepared parcels for shipment to Bank of Jamaica and other branches
- Received cash from Bank of Jamaica and other branches
- Ensured that branch limit is maintained
- Provided training to new tellers
Teller
National Commercial Bank Jamaica Limited
01.1995 - 01.1997
- Recognized and awarded staff of the quarter for four consecutive quarters
- Processed all foreign exchange cash and cheque related transactions
- Responsible for training new tellers
- Consistently balanced cash avoiding outages
Customer Service Representative / Input Clerk
National Commercial Bank Jamaica Limited
01.1994 - 01.1995
- Processed customer documentation and general transactions
- Introduced banking products and services to customers, thus meeting their financial needs
- Encoded checks for banking processes
- Reconciled and audited bank vouchers
Education
Diploma - Audio Engineering & Production
Institute of Audio Research
New York, NY01.1999
High School Diploma -
Seaforth High School
St. Thomas, Jamaica W.I.01.1991
Skills
- Anti-Money Laundering
- Customer Service Management
- Complaints Management
- Oracle Purchasing
- Disaster Preparedness & Emergency Management
- Techniques of Effective Supervision
- Microsoft Office
- Building Relationship
Volunteer Experience
- Multimedia operations at local church
- Audio-engineering training
Timeline
Shift Lead
Walgreens
01.2023 - 11.2023
Salesperson
Advance Auto Parts
01.2022 - 01.2023
Customer Service Supervisor
National Commercial Bank Jamaica Limited
01.2011 - 01.2015
Business Support Supervisor/Treasury Officer
National Commercial Bank Jamaica Limited
01.2009 - 01.2011
Customer Service Supervisor/Systems Administrator
National Commercial Bank Jamaica Limited
01.2004 - 01.2009
General Ledger Clerk/Systems Administrator
National Commercial Bank Jamaica Limited
01.2002 - 01.2004
Teller
National Commercial Bank Jamaica Limited
01.2001 - 01.2002
Senior Teller
National Commercial Bank Jamaica Limited
01.1997 - 01.1998
Teller
National Commercial Bank Jamaica Limited
01.1995 - 01.1997
Customer Service Representative / Input Clerk
National Commercial Bank Jamaica Limited
01.1994 - 01.1995
Diploma - Audio Engineering & Production
Institute of Audio Research
High School Diploma -
Seaforth High School