Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARVIN NYAMUPFUKUDZA

MARVIN NYAMUPFUKUDZA

Hamilton,GA

Summary

Dynamic and detail-oriented head Waiter with a proven track record at LaRocca Restaurant, excelling in customer service and order accuracy. Skilled in multitasking and cash handling, I fostered strong guest relationships, enhancing loyalty and satisfaction. Recognized for implementing effective feedback processes that improved service quality and contributed to a welcoming dining atmosphere.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.

Overview

11
11
years of professional experience

Work History

WAITER

Cunard Cruise Line
06.2022 - 10.2024
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.

WAITER

Hakkasan (MITCHELIN STAR RESTAURANT)5STAR
01.2020 - 03.2022
  • Delivered exceptional customer service by promptly addressing guest inquiries and needs.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Managed multiple tables efficiently, maintaining high standards of service during peak hours.
  • Trained new staff on restaurant protocols, enhancing team performance and service quality.
  • Implemented upselling techniques, increasing sales while improving guest satisfaction levels.
  • Monitored dining area for cleanliness and organization, adhering to health and safety regulations.
  • Assisted in inventory management by tracking stock levels and placing orders as needed.
  • Resolved customer complaints swiftly, fostering positive dining experiences and repeat business.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.

Restaurant Waiter

TORO TORO PAN LATIN CUISINE (5STAR)
12.2017 - 10.2019
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed food and beverage orders accurately, minimizing errors during peak service hours.
  • Collaborated with kitchen staff to ensure timely delivery of meals and special requests.
  • Trained new team members on menu items, service standards, and efficient workflow practices.
  • Implemented suggestions for improving table turnover rates and overall guest satisfaction.
  • Assisted in maintaining cleanliness and organization of dining area to meet health regulations.
  • Resolved guest complaints promptly, enhancing customer loyalty through effective problem-solving skills.
  • Conducted regular inventory checks to support accurate stock management and reduce waste.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.

Guest Service Representative

Kempinski Hotel Residences &suites (5star) QATAR
10.2015 - 07.2017
  • Assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
  • Responded to guest inquiries promptly, providing accurate information about services and amenities.
  • Resolved guest complaints effectively, maintaining high levels of customer satisfaction.
  • Processed reservations using property management systems, ensuring data accuracy and efficiency.
  • Maintained knowledge of local attractions and events to enhance guest experiences through recommendations.
  • Trained new staff on operational procedures and customer service best practices, improving team performance.
  • Monitored lobby area for cleanliness and organization, contributing to welcoming atmosphere for guests.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.

Head Waiter

LAROCCA RESTAURANT ITALIAN CUISINE (5 STAR)
02.2014 - 09.2015
  • Led team in delivering exceptional dining experiences through attentive service and menu knowledge
  • Coordinated table assignments to optimize guest flow and enhance service efficiency
  • Trained new staff on restaurant protocols, enhancing overall team performance
  • Managed inventory levels for dining supplies, ensuring timely availability of essential items
  • Collaborated with kitchen staff to ensure accurate order preparation and presentation
  • Resolved guest inquiries and complaints promptly, fostering a positive dining atmosphere
  • Implemented feedback collection process to improve service quality and guest satisfaction
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Education

Sports Management - Sports And Fitness Administration (Not Finished Ye

SPECISS COLLEGE
ZIMBABWE
12-2010

Sports And Fitness Administration

MARLBOROUGH HIGH SCHOOL
ZIMBABWE
01-2010

Skills

  • Strong multitasking
  • Time management
  • Customer service
  • Attention to detail
  • Order taking
  • Professional appearance
  • Cash handling
  • Decision-making
  • Cleanliness
  • Table setting
  • Order management
  • Order accuracy

Languages

French
Elementary

Timeline

WAITER

Cunard Cruise Line
06.2022 - 10.2024

WAITER

Hakkasan (MITCHELIN STAR RESTAURANT)5STAR
01.2020 - 03.2022

Restaurant Waiter

TORO TORO PAN LATIN CUISINE (5STAR)
12.2017 - 10.2019

Guest Service Representative

Kempinski Hotel Residences &suites (5star) QATAR
10.2015 - 07.2017

Head Waiter

LAROCCA RESTAURANT ITALIAN CUISINE (5 STAR)
02.2014 - 09.2015

Sports Management - Sports And Fitness Administration (Not Finished Ye

SPECISS COLLEGE

Sports And Fitness Administration

MARLBOROUGH HIGH SCHOOL

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