MARVIN OKOTH
Nairobi
Summary
Dynamic and results-driven retail professional with over 4 years of experience in shop supervision, inventory management, and team leadership. Proven track record in maximizing sales, ensuring operational efficiency, and delivering exceptional customer service. Skilled in stock control, staff training, and resolving customer grievances. Adept at working under pressure, meeting tight deadlines, and driving team performance to achieve sales targets. Seeking to leverage expertise as a Shop Supervisor at Qatar Duty Free to contribute to operational excellence and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shop Supervisor
Maya Duty Free Shop [JKIA]
02.2023 - Current
- Assisted Duty Manager in coordinating daily shop operations, including staffing, cash handling, and stock management.
- Monitored stock levels and addressed discrepancies.
- Conducted daily cash spot checks and till reconciliations.
- Trained and mentored new sales team members.
- Handled customer complaints effectively.
- Deputized Duty Manager during absences.
- Achieved daily sales targets by motivating team.
- Conducted pre-shift briefings on promotions and goals.
- Achieved 15% sales increase via communication strategies.
Sales Team Leader
Maya Duty Free LTD. [JKIA]
05.2021 - 01.2023
- Supervised 10+ sales associates.
- Managed stock replenishment and merchandising.
- Monitored cash discrepancies and stock shrinkage.
- Organized staff schedules and training programs.
Sales Associate
Two Rivers Mall
05.2020 - 04.2021
- Provided exceptional customer service.
- Assisted in stock management.
- Processed sales transactions and returns.
- Maintained clean and organized shop floor.
Education
Diploma - Business Management
Karatina University
12.2019
Certificate - Kenya Certificate of Secondary Education
Mugai Secondary School
12.2017
Skills
- Shop Floor Operations Management
- Cash Handling & Till Management
- Sales Optimization & Budget Achievement
- Stock Control & Inventory Management
- Team Leadership & Staff Training
- Customer Service & Grievance Resolution
- Merchandising & Visual Standards
- Analytical Thinking & Problem-Solving
- Communication & Interpersonal Skills
- Proficient in Retail Software & POS Systems
LANGUAGES
English - Proficient (C2)
Swahili - Proficient (C2)
Accomplishments
- Exceeded monthly sales targets by 15%.
- Reduced stock shrinkage by 10%.
- Recognized as 'Employee of the Month' three times.
Certification
- Certificate in Inventory Management - (JKIA)
- Advanced Customer Service Training - (Two Rivers Mall)
References
Available upon request.
Timeline
Shop Supervisor
Maya Duty Free Shop [JKIA]
02.2023 - Current
Sales Team Leader
Maya Duty Free LTD. [JKIA]
05.2021 - 01.2023
Sales Associate
Two Rivers Mall
05.2020 - 04.2021
Certificate - Kenya Certificate of Secondary Education
Mugai Secondary School
Diploma - Business Management
Karatina University
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