Years of Information Technology and Infrastructure experience
Work History
Project Manager
Best Buy Inc.
Portland, OR
07.2021 - Current
Responsible for managing multimillion-dollar commercial projects from start to finish
Managing of all project resources, including labor, schedule, quality, and turnover
Collaborate with general contractors and superintendent trades onsite to create a phase plan that meets deadlines and stays on track
Also provide solutions to any challenges that arise from delays or issues during daily assignments
Maintain a brand of excellence for assigned locations with building new store displays and auditing for turnover
Technology Trainer
Best Buy Inc.
Portland, OR
11.2011 - 07.2021
Deploy training to targeted personal across assigned locations (San Diego and Pacific NW)
Content consisted of IS equipment, building infrastructure (Cisco, Aruba, Mesh), Vendor supported displays, AV installation, and more
Provide new employee onboarding and mentoring for store experience and displays
Helped to create a culture of sustainability
Supported a Helpdesk system (sNOW) remotely for assigned stores across the Western US, which in turn provided technical support over multiple platforms (email, phone, teams, etc.)
Created a culture of Customer Service with assigned locations that enabled maintaining the space
This included stocking, pricing, inventory, loss prevention, and validating customers received satisfactory service
Subject Matter Expert for market directors and senior leadership in supporting our IT and store experience environments for clients
This helped to maintain profitability for loss prevention and engagement of employees to continue the process
Train store staff using newly setup spaces
These responsibilities include but are not limited to infrastructure, fixtures, functionality, logistics, inventory, and company policies
The role included travel across the nation and at time away from a home market for 6 weeks at a time