Marvin Reno
Brookfield,USA
Summary
Experienced senior facilities manager with a 20+ year track record of driving strategic initiatives at F500 companies, including Tesla and Sony. Achieved a 30% reduction in facility repairs, positively impacting profitability. Successfully led product launches resulting in an 80% increase in market share in competitive markets. Recognized for mentoring and improving the performance metrics of over 25 individuals, fostering a culture of continuous improvement.
Overview
11
11
years of professional experience
Work History
Senior Regional Facilities Manager
Tesla, Workplace Team
03.2023 - 02.2024
- Championed innovative facility management initiatives at Tesla that elevated operational effectiveness and cost efficiency by60% compared to the previous year, demonstrating a steadfast commitment to optimizing organizational performance
- Executed3,000 essential performance maintenance projects with stringent operational compliance standards; established a planned vendor payment process that cut the organization’s processing time by40%
- Serviced facility enhancements across14 locations in the Midwest, achieving a remarkable turnaround time of48 hours for emergency requests to ensure operational continuity and safety
- Achieved a consistent resolution rate of90-100% for maintenance tickets by refining operational processes and adopting effective project management techniques and Key Performance Indicators (KPIs) each month
- Led comprehensive training initiatives for five new Tesla locations that ensured operational efficiency and long-term sustainability; strategic NOS call planning reduced project expenditures by approximately20-30% while enhancing workforce morale
- Oversaw capital improvement projects within the region''s portfolio to enhance property value while minimizing disruption to daily operations.
- Coordinated cross-functional teams during facility construction or renovation projects to meet deadlines while maintaining budgetary constraints.
Senior Facilities Operations Manager
JLL Industries, Chicago Public Schools
10.2021 - 03.2023
- Directed operations across ten essential institutional institutions, achieving a40% improvement in cost-effectiveness through targeted resource optimization initiatives while prioritizing safety and efficiency
- Developed innovative strategies that enhanced operational efficiency while ensuring compliance with Service Level Agreements (SLAs); upgraded Key Performance Indicators (KPIs) and improved operational standards, resulting in a notable40% increase in cost-effectiveness
- Coordinated monthly training sessions that educated staff on evolving health codes affecting daily operations at each institution; empowered teams, resulting in swift adaptations necessary for maintaining critical compliance metrics recognized officially by state regulators
- Implemented a new comprehensive training program for staff regarding new health protocols; produced100% attendance across all sessions, ensuring full team readiness during challenging times marked by ever-evolving COVID requirements
- Generated strategic outage management initiatives that minimized downtime by40%, directly resulting in increased operational efficiency; utilized thorough planning and clear communication to address emerging issues quickly
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Facilities Operations Manager
Aramark, Chicago Public Schools
02.2020 - 09.2021
- Conducted rigorous inspections of facilities, identifying maintenance deficiencies; arranged to report accuracy by reducing inspection time from five hours down to three per site without sacrificing quality
- Cultivated a growth-oriented work culture that led to an80% increase in retention of hourly front-line employees by implementing tailored training programs and support systems designed specifically for adult learners
- Transformed engineering workflows by incorporating strategic KPI analysis alongside regular inspection routines; enhanced operational efficiency led to a remarkable increase of50% in team performance metrics
- Developed comprehensive sanitation and social distancing measures that established a clean environment, protecting more than300 staff members while enhancing customer confidence levels reflected through positive feedback scores exceeding90%
- Fostered strong vendor relationships that reduced operational expenses by15-30%, directly contributing to cumulative savings of $3 million for managed school facilities over two years
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Reduced operational costs through effective resource management and strategic planning.
Senior Regional Manager
Creative Channel Services, Brightstar account, a sister company of Sprint
06.2017 - 04.2019
- Crafted innovative marketing strategies by evaluating competitive landscapes and conducting thorough research into consumer behavior trends; findings identified three key factors enhancing the user experience during peak seasons without additional cost implications
- Orchestrated comprehensive product launch strategies that propelled initial-year revenue growth of over70%, utilizing effective coaching techniques alongside robust support systems from regional managers to boost team performance
- Orchestrated weekly coaching sessions that cultivated more vigorous selling techniques within the territory sales manager group, gaining an average increase of $50k per market over three months
- Analyzed competitor activity regularly staying ahead of industry trends and staying ahead of the competition.
- Launched new products within the region, successfully driving market penetration and brand awareness.
Senior Product Marketing Manager
Creative Channel Services, Fitbit account
05.2014 - 06.2017
- Started strategic marketing initiatives that expanded Fitbit’s reach within the Chicago region; these efforts increased overall brand recognition, directly translating to a30% rise in local sales figures during the campaign period
- Drove impactful retail strategies during the launch of Fitbit in the Midwest; these efforts were instrumental for a pivotal IPO transition, elevating corporate valuation from $4 billion to approximately $9.7 billion within two years
- Delivered targeted training sessions for over75,000 users on Fitbit product features; this educational initiative expanded the registered user base from11 million to an impressive75 million
- Affected product launches for Fitbit within leading chains, including Kohl’s and Nordstrom; initiatives directly correlated to growing shelf space by25% across participating locations during the holiday season
- Collaborated with Kohl’s production team to create an in-depth training video showcasing upcoming holiday products, elevating staff knowledge nationwide and enhancing customer engagement during the critical peak season
- Led a high-performing team of marketers, fostering a culture of collaboration and continuous improvement.
- Cultivated strong relationships with industry influencers and partners to expand reach and amplify messaging.
Product Marketing Manager
MarketStar, Sony account
01.2013 - 05.2014
- Orchestrated comprehensive marketing and sales strategies for Sony, ensuring optimal product positioning that led to substantial recognition in the industry; facilitated a35% increase in consumer inquiries within six months
- Launched Sony’s4k television, driving robust sales growth through targeted marketing strategies and solidifying relationships with key retailers, ultimately achieving a milestone of300,000 unit sales in the U.S
- Market in2013
- Analyzed customer feedback loops focusing on returns and exchanges to create tailored strategies, resulting in positive response times by25% while fostering deeper connections with customers for long-term brand commitment
- Promoted professional advancement by mentoring one junior teammate specifically focused on developing key sales techniques, resulting in confidence levels reflected by higher customer engagement rates
- Streamlined a one bundled offering merging a television, Blu-ray player, PlayStation gaming system, and premium sound system, this initiative generated a30% uptick in promotional effectiveness compared to traditional standalone deals
- Launched new products successfully by collaborating with cross-functional teams on go-to-market strategies.
- Enhanced brand positioning through comprehensive market research and competitor analysis.
Education
Associate of Applied Science - Criminal Justice
ITT Technical Institute
Oak Brook, IL03.2014
Skills
- Strategic Facility Management
- Regional Operations & Account Management
- Client & Vendor Relationship
- Sales & Marketing
- Product Launch & Brand Promotions
- B2B Development & Growth Strategies
- Emergency preparedness
- HVAC systems
Languages
English
Spanish
Timeline
Senior Regional Facilities Manager
Tesla, Workplace Team
03.2023 - 02.2024
Senior Facilities Operations Manager
JLL Industries, Chicago Public Schools
10.2021 - 03.2023
Facilities Operations Manager
Aramark, Chicago Public Schools
02.2020 - 09.2021
Senior Regional Manager
Creative Channel Services, Brightstar account, a sister company of Sprint
06.2017 - 04.2019
Senior Product Marketing Manager
Creative Channel Services, Fitbit account
05.2014 - 06.2017
Product Marketing Manager
MarketStar, Sony account
01.2013 - 05.2014
Associate of Applied Science - Criminal Justice
ITT Technical Institute
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