Marvin Reyes
Brentwood
Summary
Experienced with managing front desk operations and ensuring positive first impressions for clients and visitors. Utilizes strong communication skills to coordinate effectively with staff and clients, ensuring smooth operations. Knowledge of administrative procedures and organizational strategies, contributing to well-managed office environment.
Overview
6
6
years of professional experience
Work History
Corporate Receptionist
Lincoln International
02.2023 - Current
- Coordinated travel arrangements for staff members including booking flights, hotels, car rentals
- Managed multi-line phone system with the ability to prioritize calls and efficiently direct inquiries
- Greeted and welcomed visitors with exceptional customer service skills
- Assisted in scheduling meetings, preparing conference rooms, and providing refreshments for guests
- Expense processing through Concur
- Proficiency in Salesforce to perform basic administrative tasks
Customer Service and Sales Manager
Macy's
11.2022 - 01.2023
- Recruited and trained employees, fostering customer service mission and objectives
- Develop and maintain employee schedules, peak events and sales opportunities
- Organizing and maintaining a clean and neat work environment to increase productivity
- Coordinate with Senior management to ensure smooth and world class experience
- Redesigned processes and analyzed and monitored results, improving customer service quality
- Allocated resources, optimizing operational performance and improving productivity
Supervisor
Best Buy
10.2018 - 11.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets
- Worked with management team to implement proper division of responsibilities
- Set overall vision and provided team leadership
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Introduced team contests and goals to enhance productivity and improve employee morale
- Established and implemented policies, goals, objectives and procedures for department
Education
Associate of Science - Business Administration And Management
Suffolk County Community College
Skills
- Calendar Management
- Administrative Support
- Travel Administration
- Scheduling and Coordinating
- Expenses
- Advanced MS Office Suite Knowledge
- Mentorship and coaching
- Project planning
- Interpersonal communications
- Staff Management
- Team Building
- Critical Thinking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Corporate Receptionist
Lincoln International
02.2023 - Current
Customer Service and Sales Manager
Macy's
11.2022 - 01.2023
Supervisor
Best Buy
10.2018 - 11.2022
Associate of Science - Business Administration And Management
Suffolk County Community College
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