Marvin Rodriguez
IT Connectivity Field Technician
Vancouver,WA
Summary
Detail-oriented field technician with a strong background in diagnosing and resolving technical issues. Proven ability to analyze complex problems and deliver effective solutions. Currently advancing skills in cybersecurity through Security Blue Team Level 1 coursework, focusing on email phishing, incident response, SIEM, and digital forensics. Holds CompTIA Security+ certification, demonstrating a foundational understanding of cybersecurity principles. Eager to leverage outstanding diagnostic skills, customer relationship experience, and cybersecurity training to contribute to a SOC analyst role, enhancing organizational security and threat management.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
5
5
Certifications
Work History
IT Connectivity Technician
Pacific Office Automation
Portland, Oregon
04.2024 - Current
- Maintain safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Help Desk/Customer Support Analyst
Kimpton Hotels & Restaurants
Portland, OR
10.2023 - 03.2024
- Provided outstanding customer service and expertise as first point of contact for support, efficiently records, classifies, and actions all requests using Cherwell Ticketing System
- Demonstrated functional knowledge of PC Hardware, Windows 7, Exchange, and Active Directory
- Utilized knowledge of helpdesk ticketing tools
- Used strong analytical skills and adaptable communication style to quickly identify problems and troubleshoot accordingly
- Additionally, builds, administers, and audits users access across Service Catalog
- Liaises with team members, business, and vendor partners to escalate issues for resolution, actively contributing to the success of the team, as well as personal and professional growth
- Possesses strong desire to help people, demonstrates optimism and patience, and is a collaborative/team player.
- Enhanced customer satisfaction by providing timely and accurate solutions to technical issues.
Delivery Station Associate
Amazon
Portland , OR
01.2022 - 09.2023
- Received trucks full of orders then prepare them for delivery
- Loaded conveyor belts and transport and stage deliveries to be picked up by drivers
- Used technology like smartphones and handheld devices to sort, scan, and prepare orders
- View prompts on screens and follow directions for some tasks
- Quickly inspected packages for any damages such as broken boxes, hazardous material spills and missing customer information, packages will be set aside for (problem solve) and processed accordingly
- Communicated effectively with managers and associates regarding flow and operations.
Security Patrol Officer/Security Guard
Phoenix Protective Corp.
Vancouver, WA
04.2020 - 01.2022
- Secured premises and personnel by staying on patrol (vehicle or on foot), monitoring surveillance equipment, performing building inspections, guarding entry points, verifying visitors and responding to client calls and requests
- Enhanced security measures by conducting thorough and consistent patrols in designated areas.
- Assigned as a Night Supervisor, coordinated with other patrol officers in conducting their routes efficiently, and assisted with training new patrol officers on specific routes and company policies.
Deicing Technician
Aeromag 2000
Portland, Connecticut
11.2019 - 03.2020
- Tasked with providing safe aircraft preventative deicing and anti-icing techniques to all aircrafts before departing
- Communicated with operational supervisors and leads via radio with regards to ongoing operations (ice checks upon request of the pilot, and deicing progress)
- Ensured adherence to safety inspections and procedures in accordance to FAA guidelines and regulations, resulting in no cases of aircraft departure without proper deicing procedures.
Mover/Packer
Bellhop Moving
Vancouver, Washington
05.2019 - 11.2019
- Pack items with care, wrap furniture in protective material and take inventory throughout the process of moving
- Load and unload items to and from the moving trucks into the customers new home, while assisting the customers certain requests of where specific items may go while practicing safety at all times.
Education
Information Technology Course -
CourseCareers
Information Technology Security and Administration Course -
MyComputerCareer
Emergency Medical Services - undefined
Malcolm X College
Bachelor of Science in Nursing -
Velez College - Philippines
Philippines 05.2001 - 05.2015
Skills
Competency with data privacy and security policies
Strong analytical and problem-solving skills
Active Directory, File Permissions
Microsoft Azure
Network Security Groups & Firewalls
Virtual Machines & Virtual Networks
Cloud Computing
System Troubleshooting
Maintenance and repairs
Security Information and Event Management (SIEM)
Security Policies and Procedures
Email Phishing Detection and Mitigation
Certification
Security BLue Team Level One - Expected (08/2024)
Timeline
IT Connectivity Technician
Pacific Office Automation
04.2024 - Current
Help Desk/Customer Support Analyst
Kimpton Hotels & Restaurants
10.2023 - 03.2024
Delivery Station Associate
Amazon
01.2022 - 09.2023
Security Patrol Officer/Security Guard
Phoenix Protective Corp.
04.2020 - 01.2022
Deicing Technician
Aeromag 2000
11.2019 - 03.2020
Mover/Packer
Bellhop Moving
05.2019 - 11.2019
Bachelor of Science in Nursing -
Velez College - Philippines
05.2001 - 05.2015
Information Technology Course -
CourseCareers
Information Technology Security and Administration Course -
MyComputerCareer
Emergency Medical Services - undefined
Malcolm X College