Marvin Ruiz Reyes
Toms River
Summary
Dynamic and self-motivated professional with experience at Casino Pier & Breakwater Beach and as a mechanic at Qualicare, excelling in customer service and employee training. Proven ability to enhance satisfaction through effective communication and problem-solving. Skilled in cash handling and fostering teamwork, consistently contributing to a positive work environment. Bilingual support in English and Spanish further enhances customer interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Arcade Attendant
Casino Pier & Breakwater Beach
04.2025 - Current
- Trained new team members on operational procedures and customer service standards, fostering team cohesion.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Provided critical support during emergency situations, utilizing quick thinking and advanced problem-solving abilities under pressure.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Basic Mechanic
Qualicare Oil & Lube
06.2022 - 09.2024
- Collaborated with team members to streamline workflows and improve response times.
- Contributed to a positive work environment by consistently demonstrating professionalism, empathy, and adaptability.
- Worked effectively in fast-paced environments.
- Enhanced customer satisfaction by providing bilingual support in both English and Spanish.
- Developed comprehensive troubleshooting guides to expedite diagnosis and repair of common tool issues.
- Skilled at working independently and collaboratively in a team environment.
Education
General Education -
Toms River High School East
Toms River, NJ06-2026
No Degree - Mechanical Engineering
Ocean County Vocational Technical School
Jackson NJ06-2026
Skills
- Cleanliness and hygiene
- Patience and empathy
- Cash handling proficiency
- Energy and enthusiasm
- Teamwork and collaboration
- Employee training
Certification
- Student ASE Certification
- SP2 - Pollution Prevention & Mechanic Safety
- ALLDATA - CAIS, WD40, Valvoline
Languages
Spanish
Native or Bilingual
Timeline
Arcade Attendant
Casino Pier & Breakwater Beach
04.2025 - Current
Basic Mechanic
Qualicare Oil & Lube
06.2022 - 09.2024
General Education -
Toms River High School East
No Degree - Mechanical Engineering
Ocean County Vocational Technical School