Marvin Sanon
Miami,SC
Summary
I'm a diligent worker with a successful history of addressing customer inquiries and resolving issues. Skilled in implementing solutions that improve customer satisfaction and streamline service processes. Effective communicator and problem-solver in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Creeler
Sage Automotive Interiors
07.2024 - Current
- Exceeded quality standards, thoroughly inspecting yarns before loading onto the machine to prevent defects from entering the production process.
- Contributed to improved product quality through diligent inspection of finished products and timely reporting of any issues found.
- Inspected creelers and components to make sure yarn moved freely and accurately.
- Supported company goals by actively participating in continuous improvement initiatives related to creeling processes and procedures.
Customer Service Specialist
MasTec Utility Services
08.2023 - 07.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Recruited new customers to the SSUP ( Storm Secure Underground Program) and convert their homes energy underground.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Asset Protection Specialist
Nordstrom
07.2021 - 05.2023
- Investigated possible thefts by reviewing and exporting surveillance footage to support investigations and resolution of claims
- Conducted store audits to identify problem areas or procedural deficiencies
- Monitored surveillance cameras to deter and respond to theft
- Operated and monitored electronic access controls, emergency notification systems and burglar and fire alarms to prevent theft from premises
- Observed sales floor and point-of-sale area to identify theft activities or fraudulent internal or external theft
Service Experience Representative
Nordstrom
12.2020 - 07.2021
- Provided exceptional customer service to clients in fast-paced call center environment
- Navigated multiple computer systems and applications and utilized search tools to find information
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Assisted customers in navigating through various web pages on the company's website during their purchase process
Park Associate
Founders Park
11.2019 - 12.2020
- Provided visitor services, such as explaining regulations, answering visitor requests, needs, and complaints, and providing information about park and surrounding areas
- Assisted with operations of general facilities, such as visitor centers
- Compiled and maintained official park information files
Sales Associate
Macys
09.2018 - 04.2019
- Met merchandising standards by keeping store stocked and products faced
- Encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Used product knowledge for handling objections
Lead With Keys
CREAM
06.2017 - 09.2018
- Balanced cash registers to prepare for nightly deposits
- Opened and closed store by following proper procedures documented in opening and closing checklist
- Provided daily feedback to team members to improve individual and store performance
- Generated sales reports and created employee schedules
Education
High School Diploma -
Dr. Michael Krop Senior HighSchool
Mimai, FL05-2017
Skills
- Workplace cleanliness
- Machine operation
- Safety practices
- Safety procedures
Physicaldemandsandworkenvironment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is primarily sedentary, with some filing or lifting required. Must be able to bend and lift and carry up to 50 pounds.
Personal Information
Date of Birth: 08/24/98
Qualifications
High school diploma, or equivalent. Proficiency in Microsoft Office applications., 1 or more years in a similar role requiring attention to detail and proficiency in typing and keying data.
Certification
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Creeler
Sage Automotive Interiors
07.2024 - Current
Customer Service Specialist
MasTec Utility Services
08.2023 - 07.2024
Asset Protection Specialist
Nordstrom
07.2021 - 05.2023
Service Experience Representative
Nordstrom
12.2020 - 07.2021
Park Associate
Founders Park
11.2019 - 12.2020
Sales Associate
Macys
09.2018 - 04.2019
Lead With Keys
CREAM
06.2017 - 09.2018
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
- ServSafe Food Handler's Certification
High School Diploma -
Dr. Michael Krop Senior HighSchool
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