Marvin Sevilla
Four Oaks,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Territory Sales Manager
Paramount Roofing Company
06.2022 - Current
- Lead sales operations for a growing roofing company, focusing on both residential and commercial clients across North Carolina.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
Project Manager
Procraft Restoration Group
01.2020 - 01.2023
- Managed multiple restoration projects from inception to completion, ensuring timely delivery and adherence to budget.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Customer Relationship Management
Sevilla Roofing Services
01.2015 - 01.2019
- Managed customer relationships, providing personalized service and addressing client needs throughout the roofing process.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed resource estimates, project timeline, project milestones, task dependencies and critical path.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
Cape Fear Community College
Wilmington, NC05.2017
New Hanover High School
Wilmington, NC06.2015
Skills
- Sales closing
- Relationship Building
- Fluent Bilingualism
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Time Management
- Interpersonal Communication Expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Territory Sales Manager
Paramount Roofing Company
06.2022 - Current
Project Manager
Procraft Restoration Group
01.2020 - 01.2023
Customer Relationship Management
Sevilla Roofing Services
01.2015 - 01.2019
Cape Fear Community College
New Hanover High School
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