Marvin Stelter
Summary
- Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
- Knowledgeable and dedicated customer service professional with extensive experience in retail, customer service, and warehouse industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Equipment Maintenance Technician
State Serv
04.2023 - Current
- Completed preventive maintenance routines, documentation and procedures.
- Performed basic preventive maintenance and repairs on production equipment such as motors, conveyors, mechanical components or electrical wiring and electrical components for production equipment.
- Diagnosed electrical and mechanical problems related to all material handling equipment components.
- Troubleshot and repaired electromechanical and pneumatic systems, using electrical drawings.
- Assisted in mentoring junior technicians by providing guidance and directions.
- Performed preventive or predictive maintenance of conveyance equipment, using appropriate job plans, procedures and manuals.
Customer Service Associate
Superstar Carwash
12.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Gannett
03.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
TTEC
06.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Caregiver
Home Assist Health
09.2020 - 03.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Saw Operator
Wtec
01.2020 - 11.2020
- Set controls to adjust speed, feed rate and blade tensions.
- Set up and powered saws to cut, slot, groove, miter and trim metallic and non-metallic workpieces according to specifications.
- Monitored and inspected sawing machine operations to detect any malfunctions.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Completed special cuts, grooves and bevels to produce desired looks.
Education
High School Diploma -
Copper Canyon High School
Glendale, AZ05.2016
Skills
- Emergency Response
- Clear Communication
- Safety Procedures
- Decision-Making
- Physical Strength and Stamina
- Willing to Learn
- Relationship Building
- Heavy Lifting
- Equipment Assembly
- Critical Thinking
- Cleaning and Sanitizing
Certification
- Licensed CPR/First Aid
Timeline
Equipment Maintenance Technician
State Serv
04.2023 - Current
Customer Service Associate
Superstar Carwash
12.2022 - 03.2023
Customer Service Representative
Gannett
03.2022 - 11.2022
Customer Service Representative
TTEC
06.2021 - 12.2021
Caregiver
Home Assist Health
09.2020 - 03.2021
Saw Operator
Wtec
01.2020 - 11.2020
High School Diploma -
Copper Canyon High School
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