Marvin Stephens
Charlotte,NC
Summary
Results-driven Inside Sales Channel Rep II at Honeywell Building Automation with a proven track record in sales forecasting and key relationship management. Expert in analytical problem solving, I successfully developed strategies that increased sales volume and enhanced customer satisfaction, while effectively resolving conflicts and driving product knowledge initiatives.
Overview
20
20
years of professional experience
Work History
Inside Sales Channel Rep II
Honeywell Building Automation
Charlotte, NC
05.2025 - Current
- Developed and implemented strategies to increase sales volume.
- Assisted in resolving customer complaints in a prompt manner.
- Monitored competitor activities and recommended changes accordingly.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Participated in trade shows and conventions to generate leads.
- Established relationships with key decision makers at target companies.
- Provided customers with product information, pricing and availability.
Inside Sales Channel Representative
Honeywell Safety and Productivity Solutions
Charlotte, NC
02.2020 - 05.2024
- Sourcing new sales opportunities through inbound lead follow-up, outbound cold calls, and emails.
- Understanding customer needs and requirements.
- Routing qualified opportunities to the appropriate sales executives for further development and closure.
- Coordinating the sales team by managing customer quotes, filing important documents, and communicating relevant information.
- Ensuring the adequacy of sales-related equipment or materials.
- Responding to customers' requests for pricing, order status, and giving after-sales support when requested.
Account Manager
Charleston, Trane Supply
Savannah, GA
08.2017 - 09.2019
- Developed new customer accounts by cold calling various locations in their territory with product literature.
- Increased sales to existing accounts.
- Followed up on quotes to help manage pipeline.
- Identified customer problems and/or needs, and creates a dynamic action plan designed to meet them.
- Developed and executed an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable, and successful partnership.
- Possessed knowledge of the product lines to create awareness and demand for products with existing and potential customers.
Inside Sales Representative
Charlotte, Trane - Raleigh DSO
Raleigh/Charlotte, NC
05.2015 - 08.2017
- Generated quotes and follow up with customers and outside sales team to ensure quotes successfully transition to orders.
- Acted as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
- Responded to customer inquiries timely and ensure internal process requirements.
- Was responsible for territory sales activities with a sales impact of 72M USD.
- Developed and create customized reports and dashboards within Salesforce.
Data Specialist-Team Lead
Ingersoll Rand
Davidson, NC
12.2010 - 05.2015
- Established and maintain product databases as related to pricing, item masters, and bills of material, and product configuration.
- Coordinated with end users, suppliers, finance, supply chain, and other groups requiring supplier additions and changes.
- Collaborated with Business Analysts and members of IT on system extensions, customizations and data integrations.
- Used A3 tools to drive progress in data management • projects.
- Supported Sales Leaders, Marketing and Product Managers on new product development launches.
- Lead MDI meetings, and was a driver for lean six sigma methodologies.
Cycle Count Coordinator
Ingersoll Rand
Charlotte, NC
02.2008 - 12.2010
- Determined root causes analysis in the Quality Assurance Inspection Report or for cycle count reconciliation.
- Was responsible for the reconciliation of discrepancies by the end of shift to help On Time Shipments.
- Helped modify warehouse procedures to prevent accuracy errors.
- Investigated short shipments and picking errors to determine the impact on inventory levels, and customer satisfaction.
- Proficient in Word, Excel, Access, and Oracle.
- Achieved, and maintained inventory exemption status of 45 million dollars of inventory.
Warehouse Person 1
Ingersoll Rand
Charlotte, NC
02.2005 - 02.2008
- Worked in Shipping, Receiving, and Kitting departments.
- Ran Evcor shipping systems, and picked freight to ship to International customers.
- Located shipments on the aged order report.
- Made sure all emergency orders shipped.
- Made calls to carriers for freight pick-up.
- Lean Six Sigma Yellow Belt Certified.
- Responsible for Customer Pick Ups.
- Maintained production records using written records, computers, barcode scanning equipment or other
technologies.
Education
Associate of Arts - Business Administration and Management
Strayer University
Raleigh, NC12.2018
Skills
- Analytical problem solver
- Driven
- Key relationship management
- Microsoft Access
- Data warehousing
- Database management
- Sales forecasting
- Product knowledge
- Problem solving
- Conflict resolution
Accomplishments
- Two-Time President Award Winner for Growth and Innovation in Power Tools for two product launches.
- National Society of Collegiate Scholars.
- 2020 Honeywell Overachiever Award for finishing 101% of sales goal.
Interests
- Volunteer at Second Harvest Food Bank
- Investing
- Traveling
- Sports
Timeline
Inside Sales Channel Rep II
Honeywell Building Automation
05.2025 - Current
Inside Sales Channel Representative
Honeywell Safety and Productivity Solutions
02.2020 - 05.2024
Account Manager
Charleston, Trane Supply
08.2017 - 09.2019
Inside Sales Representative
Charlotte, Trane - Raleigh DSO
05.2015 - 08.2017
Data Specialist-Team Lead
Ingersoll Rand
12.2010 - 05.2015
Cycle Count Coordinator
Ingersoll Rand
02.2008 - 12.2010
Warehouse Person 1
Ingersoll Rand
02.2005 - 02.2008
Associate of Arts - Business Administration and Management
Strayer University
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