Marvin Thomas
Rowlett,TX
Summary
Dedicated leader, innovative thinker, and creator with 10+ years of customer service, personnel development, and sales management. A self-starter with a proven track record of recognizing areas of opportunity and making expert recommendations for improvement. Comfortable owning an array of tasks and projects simultaneously while meeting established deadlines. Demonstrates a thorough knowledge of business operations, employee training, team-building skills, and digital marketing strategies. Possesses strong verbal and written communication skills and is able to prepare and handle sensitive documentation. Accomplished Sales Manager offering 7 years of experience developing and maximizing insurance sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Membership Sales
Lifetime Athletic Club
07.2022 - Current
- Managed relationships with corporate partners, negotiating mutually beneficial agreements that led to an increase in group memberships.
- Worked closely with fitness and program directors to create customized membership packages tailored to individual client needs, providing added value for club members.
- Conducted market research to identify key demographics for club membership which informed targeted marketing efforts.
- Spearheaded the implementation of a comprehensive member feedback system that captured important insights for ongoing service improvement initiatives.
- Increased membership sales by developing targeted marketing strategies and promotional materials.
- Established metrics-driven goals for sales team members, tracking progress regularly to ensure continued improvement in performance levels over time.
- Implemented regular communication channels for members including newsletters, emails, and social media updates – fostering community engagement and loyalty.
Life Insurance Broker
Primerica
02.2017 - Current
- Establish a success-driven, company-wide recruiting process that will attract top talent to our insurance firm
- Train new agents on systems and software
- Assist new agents to obtain his/her license
- Calculate dividends and create payment methods
- Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals
- Enrolled over 500 individuals and families in an insurance plan that met his/her needs
- Distribute policy proceeds after a claim is submitted and approved
- Recommend risk management strategies that fit clients' personal risk profiles
- Prepare and present detailed reports on the progress of initiatives to management
- Complete administrative tasks including maintaining records and handling policy renewals
- Track insurance claims to ensure client and company satisfaction
- Describe the advantages and disadvantages of different policies to promote the sale of insurance plans
- Create and implement marketing strategies to compete with other individuals or insurance companies
- Respond to clients’ insurance-related questions and issues
- Developed client leads and implemented marketing strategies to retain new clients.
- Developed strong relationships with underwriters, ensuring favorable terms for clients and efficient processing of applications.
Assistant Group Leader
Campagna Center
09.2015 - 02.2017
- Encouraged youth in creating goals
- Collaborated with parents, guardians and educational personnel on interventions
- Established boundaries for children including positive and negative behavior response
- Presented individuals and groups with situations and effective responses
- Prepared monthly reports of youth meeting sessions for review and development of behavioral plans.
Education
High School Diploma -
Parkdale High School
Skills
- Microsoft Office
- Outlook
- Administrative & Technical Support
- Customer Service
- Digital Marketing & Content Strategy
- Team Management
- Client Relations
- Stakeholder Management
- Data Collection, Analytics & Reporting
- Interpersonal Communication
- Decision-Making
- Staff Training and Development
- Sales Targeting
- Business development and planning
- Sales processes
- Appointment Scheduling
- Sales Presentations
Accomplishments Awards
- Licensed agent
- Number 1 recruiter 2 consecutive years
- Top 5 in sales for 3 years in counting
- Vice President Promotions for 2 different companies
Certification
John Maxwell Leadership Development Certification
Timeline
Director of Membership Sales
Lifetime Athletic Club
07.2022 - Current
Life Insurance Broker
Primerica
02.2017 - Current
Assistant Group Leader
Campagna Center
09.2015 - 02.2017
High School Diploma -
Parkdale High School