Marvin Tolentino
Summary
Experienced Product Owner, Business Analyst, IT Quality Control, and Manager with over 15 years of demonstrated success leading cross-functional teams, managing complex projects, and driving process improvements in Agile and Waterfall environments. SAFe 6 certified with a deep understanding of healthcare systems, user acceptance testing (UAT), and efficient project delivery. Proven ability to manage teams, ensuring the alignment of stakeholder goals and delivering measurable business outcomes.
Overview
28
28
years of professional experience
Work History
Product Owner Consultant
Blue Shield of California
01.2024 - Current
- Manage and prioritize product backlog; create and refine epics and user stories.
- Align product development with stakeholder vision and goals.
- Track team progress and ensure timely incident resolution.
- Collaborate with developers, testers, and business units to deliver successful product delivery.
Business Analyst Consultant, Systems Support for Medical Care Solutions
Blue Shield of California
01.2021 - 01.2024
- Oversaw IPA Authorization and eCensus SFTP file transfer activities
- Led Care Connect system enhancement request, improving process and prioritization efficiency
- Developed JIRA dashboards for project tracking; facilitate communication between IT and business teams.
- Managed UAT efforts; trained team members and ensured testing alignment with business goals.
IT Quality Control Sr. Advisor, Customer Management
Anthem Inc.
01.2016 - 01.2021
- Oversaw Agile Release Train testing activities and results; implemented process improvements ensuring test completion and documentation prior to release.
- Designed and maintained JIRA/Confluence dashboards for traceability and leadership visibility.
- Led UAT for Administrative Service Only (ASO) billing systems, managed test teams and offshore resources.
- Ensured SDLC compliance and led Agile process improvement initiatives
Financial Ops Business Analyst Consultant, Financial Operation Department
Anthem Inc.
01.2014 - 01.2016
- Led UAT efforts for Administrative Service Only (ASO) billing system, identifying critical issues prior to production.
- Managed multiple UAT testers and coordinated testing projects across business units.
- Translated business requirements into comprehensive test scenarios.
- Evaluated resource allocation and project effort estimates to align with timelines
- Secured business approval for test strategies and execution outcomes.
Manager II, Financial Operations Department
WellPoint Inc.
01.2004 - 01.2011
- Managed medical claims analysis for Overpayment Avoidance, improving system efficiency and reducing costs.
- Managed a team of up to 30 employees, overseeing staffing, performance and development.
- Oversaw project budgets, secured IT resources, and implemented system and process improvements.
- Led discovery, collection and resolution of subrogation cases in CA, CO, and NV
- Oversaw claims adjustment and cash application for both solicited and unsolicited overpayments.
Supervisor, Claims and Customer Service
WellPoint Health Networks
01.2001 - 01.2004
- Supervised and coached a team of 20 staff, enhancing team productivity and service quality.
- Managed medical claims inventory to meet service level agreements.
- Handled customer service escalations and official correspondence resolution.
Client Service Associate – Claims and Customer Service
WellPoint Health Networks
01.1997 - 01.2000
- Processed a wide range of medical claims with high accuracy and efficiency.
- Responded to customer inquiries via phone and written correspondence.
- Trained new and existing associates on claims processes and customer service standards.
Education
B.A. - Philosophy
San Beda College
Manila, PhilippinesKey Skills And Certifications
- SAFe 6 Product Owner/Product Manager Certified
- JIRA & Confluence: Systems, Dashboards, and Project Management Tools
- Agile & Waterfall Project Experience: Full SDLC expertise
- Process Improvements: Analytical and practical implementation skills
- User Acceptance Testing (UAT): Test strategy, execution, and reporting
- Project Management: Cross-functional team coordination, risk management
- Team Management: Leadership, training, and development of remote and in-office teams
References
- Kevin Looyschelder, Senior Manager, (916) 866-0065, kevin.looyschelder@blueshieldca.com
- HaLe MacLean, Financial Planning & Analysis Director, (818) 234-6584, hale.maclean@elevancehealth.com
- Brandon K. David, Agile Product Owner, (317) 727-4458, brandon.david@elevancehealth.com
Timeline
Product Owner Consultant
Blue Shield of California
01.2024 - Current
Business Analyst Consultant, Systems Support for Medical Care Solutions
Blue Shield of California
01.2021 - 01.2024
IT Quality Control Sr. Advisor, Customer Management
Anthem Inc.
01.2016 - 01.2021
Financial Ops Business Analyst Consultant, Financial Operation Department
Anthem Inc.
01.2014 - 01.2016
Manager II, Financial Operations Department
WellPoint Inc.
01.2004 - 01.2011
Supervisor, Claims and Customer Service
WellPoint Health Networks
01.2001 - 01.2004
Client Service Associate – Claims and Customer Service
WellPoint Health Networks
01.1997 - 01.2000
B.A. - Philosophy
San Beda College
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