Marvin Trevizo
Dallas,TX
Summary
Attentive Desktop Support Technician with 6 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
10
10
years of professional experience
Work History
Senior Desktop Support
Persistent Systems
09.2022 - Current
- Enhanced end-user satisfaction by providing timely and efficient desktop support services.
- Reduced downtime for employees by promptly resolving technical issues and maintaining hardware performance.
- Streamlined helpdesk operations by implementing effective ticket management systems and prioritizing urgent requests.
- Improved system stability with consistent software updates, patch installations, and routine maintenance tasks.
Senior Support Technician
Crawford & Company
09.2021 - 09.2022
- Enhanced user productivity, training employees on the use of new applications and system features.
- Collaborated with network administrators to ensure seamless integration of desktop systems into the company''s infrastructure.
- Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
FAB Technician
Texas Instruments
05.2020 - 09.2021
- Improved production yield by diligently monitoring and adjusting fab equipment settings.
- Enhanced product quality through careful inspection and troubleshooting of process issues.
- Reduced equipment downtime by performing timely preventive maintenance tasks.
- Streamlined workflow efficiency by implementing lean manufacturing principles and best practices.
IT Support Specialist
UPS
11.2018 - 05.2020
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Implemented mobile device management policies to protect sensitive company data on employee devices while facilitating their work tasks remotely.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
- Supported critical business applications'' uptime by effectively identifying root causes of incidents and coordinating efficient resolutions.
Operations Supervisor
UPS
09.2014 - 11.2018
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Loader
UPS
03.2014 - 09.2014
- Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
- Reduced load times for trucks by streamlining the packing process and utilizing space effectively.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Collaborated with team members, resulting in increased productivity and timely deliveries.
Education
Bachelor of Science - Cyber Security
Collin College
McKinney, TX12.2027
Skills
- Asset Management
- System Administration
- End-User Training
- Incident Management
- Mobile Device Management
- New System Deployment
- Software Installation
- Active Directory Management
Timeline
Senior Desktop Support
Persistent Systems
09.2022 - Current
Senior Support Technician
Crawford & Company
09.2021 - 09.2022
FAB Technician
Texas Instruments
05.2020 - 09.2021
IT Support Specialist
UPS
11.2018 - 05.2020
Operations Supervisor
UPS
09.2014 - 11.2018
Loader
UPS
03.2014 - 09.2014
Bachelor of Science - Cyber Security
Collin College