Marvin Tulloch
Business Development And Operations Executive
Houston,TX
Summary
Results-driven executive with over a decade of experience in driving business growth, optimizing operations, and delivering data-driven strategies across diverse industries. Proven expertise in leveraging advanced analytics (Power BI, predictive modeling) to enhance sales performance, streamline workflows, and achieve measurable business outcomes. Adept at leading cross-functional teams, designing innovative sales strategies, and implementing scalable solutions that align with organizational goals. Recognized for cultivating high-performing teams, fostering a culture of continuous improvement, and delivering exceptional customer experiences. A strategic thinker with a track record of transforming challenges into opportunities, driving revenue growth, and exceeding performance benchmarks.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Independent Business Development Consultant
Independent Business Development Consultant
Houston, Texas
01.2023 - Current
- Scope: Consulting for Diverse Sectors (Technology, Retail, Healthcare, Financial Services)
- Sales Growth & Market Expansion: Delivered tailored sales strategies for clients across multiple industries, resulting in an average 20% increase in sales revenue within the first year of engagement
- Advanced Analytics Integration: Implemented Power BI dashboards and predictive analytics models to track KPIs, optimize sales funnels, and identify high-value opportunities, driving a 25% improvement in conversion rates
- Operational Efficiency: Streamlined client workflows through automation and process redesign, achieving a 35% reduction in operational costs while maintaining service quality
- Strategic Partnerships: Facilitated strategic alliances and joint ventures, expanding market reach and generating $1M+ in new business opportunities for clients
- Leadership Development: Designed and delivered executive training programs focused on sales leadership, data-driven decision-making, and change management, resulting in a 40% increase in team productivity
Senior Manager, Strategy
Asurion
Houston, TX
05.2019 - 09.2022
- Sales Strategy Execution: Spearheaded the development and implementation of sales strategies that drove a 60% increase in sales revenue within 12 months
- Customer Experience Optimization: Leveraged advanced analytics to enhance customer retention and satisfaction, achieving a 15% improvement in Net Promoter Scores (NPS)
- Cross-Functional Leadership: Directed a team of 300-1,000 employees, aligning departmental efforts to exceed revenue targets and operational KPIs
- Project Management: Oversaw large-scale initiatives, including the integration of new CRM systems and analytics tools, resulting in a 20% increase in customer acquisition
- Strategic Planning: Collaborated with executive leadership to align organizational goals with revenue growth, profit margins, and market expansion strategies
Site Director
ItelBPO
Montego Bay, Jamaica
05.2018 - 12.2018
- Sales & Marketing Innovation: Designed data-driven sales strategies and marketing campaigns that increased market reach by 25% and achieved unprecedented performance benchmarks within 120 days
- Cost Optimization: Reduced operational costs by 15% through process improvements and lean methodologies while maintaining service excellence
- Strategic Alliances: Cultivated partnerships with industry leaders, expanding business prospects and enhancing brand visibility
- KPI-Driven Performance: Developed and implemented KPI frameworks to monitor and optimize sales and customer experience metrics
Vice President of Operations
Centerfield
Fort Lauderdale, FL
09.2012 - 03.2018
- Operational Leadership: Oversaw all operational functions, including Production, HR, IT, and workforce management
- Revenue Growth: Led cross-functional initiatives that drove 20% year-over-year revenue growth and significantly improved profitability
- Sales Cycle Management: Managed the entire sales cycle, from proposal to closing, ensuring alignment with revenue targets and customer expectations
- Market Analysis: Conducted monthly sales forecasting and competitive analysis, identifying opportunities for new product development and market expansion
Education
Bachelor of Science - Management Studies
University of The West Indies
JamaicaSkills
Data Analysis and Visualization (Power BI, Tableau, Excel)
Strategic Leadership and Operational Planning
Predictive Modeling
Cloud Computing Foundation
Salesforce
Team Development & Leadership Enablement
Business Process Outsourcing (On & Offshore)
Process Optimization and Scalability
Certification
Project Management Professional (PMP)
Accomplishments
- Delivered $10M+ in revenue growth for clients through innovative sales strategies and market expansion initiatives.
- Reduced operational costs by 35% while improving customer satisfaction scores by 25% across multiple consulting engagements.
- Spearheaded the implementation of Power BI dashboards, driving a 50% improvement in data-driven decision-making for client organizations.
- Achieved 60% sales growth within 12 months for Asurion through strategic planning and execution.
Timeline
Independent Business Development Consultant
Independent Business Development Consultant
01.2023 - Current
Senior Manager, Strategy
Asurion
05.2019 - 09.2022
Site Director
ItelBPO
05.2018 - 12.2018
Vice President of Operations
Centerfield
09.2012 - 03.2018
Bachelor of Science - Management Studies
University of The West Indies