Marvin Urdaneta
Medford,MA
Summary
Versatile and results-driven professional with extensive experience in operations and customer service management. Proven track record of enhancing customer satisfaction and profitability through strategic sales and relationship management. Seeking to leverage expertise in a dynamic sales role to drive business success and revenue growth.
Overview
6
6
years of professional experience
Work History
Operations Manager
Pacific Dental Services
12.2022 - Current
- Engineered marketing strategies and team coaching to surpass $100,000 revenue within 8 months at new dental office
- Designed and implemented Excel systems to monitor and enhance provider productivity and office financial goals.
Assistant Operations Manager
Pacific Dental Services
03.2022 - 12.2022
- Managed daily operations with team of four, achieving profitability within eight months by servicing 300 patients monthly.
- Developed client relationship protocols to improve long-term business success and customer satisfaction.
Benefits Coordinator
Pacific Dental Services
03.2021 - 03.2022
- Enhanced office production from $100,000 to over $200,000 monthly within one year through effective customer interaction and operational improvement
- Trained staff in customer service excellence, significantly improving service delivery and operational efficiency
Assistant Manager
Men's Wearhouse
03.2018 - 03.2021
- Led sales teams to exceed sales targets through innovative sales tactics and performance strategies
- Top performer within region doing $10,000-$14,000 weekly
- Fostered strong customer relationships, contributing to sustained increase in customer satisfaction and store profitability
Education
Associate of Arts - Business Management
Bunker Hill Community College
Boston, MA05.2019
Skills
- Customer Service and Retention
- Problem Solving
- Communication and Negotiation
- Team Leadership and Staff Development
- Budgeting and Cost Control
- Sales Strategy and Execution
Websites
Volunteer Experience
- Created a relationship between the City of Revere and Men's Wearhouse to send nearly 400 donations of dress clothes to the North Suffolk Mental Health Association (NMHA) to help their Dress for Success Organization.
- Active member in various communities. I volunteer at Cradles to Crayons in Newton, MA and the Framingham Food Pantry through HOPE Worldwide.
- I also organize a free weekly indoor basketball league in the City of Arlington, MA that is open to everyone!
Languages
Spanish
Full Professional
Timeline
Operations Manager
Pacific Dental Services
12.2022 - Current
Assistant Operations Manager
Pacific Dental Services
03.2022 - 12.2022
Benefits Coordinator
Pacific Dental Services
03.2021 - 03.2022
Assistant Manager
Men's Wearhouse
03.2018 - 03.2021
Associate of Arts - Business Management
Bunker Hill Community College
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