Marvin Valente
Snohomish,WA
Summary
Dynamic Assistant Manager with proven expertise at First Cash Pawn in optimizing inventory management and enhancing customer service. Skilled in money handling and team leadership, I successfully trained staff to improve operational efficiency and customer satisfaction, while ensuring compliance with financial protocols. Committed to driving results and fostering a collaborative work environment.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Assistant Manager
First Cash Pawn
11.2023 - 11.2025
- Managed daily operations, ensuring compliance with company policies and procedures.
- Supervised and trained team members on customer service best practices.
- Developed and implemented inventory management strategies to optimize stock levels.
- Analyzed sales data to identify trends and improve product offerings.
- Trained and mentored team members on customer service best practices and operational standards.
- Open and close the cash drawers each day
- Count, verify, and balance the register at the start and end of shift
- Approve larger cash payouts for loans, buys, and redemptions
- Prepare daily bank deposits or verify the deposit prepared by staff
- Monitor cash levels in drawers to ensure there’s enough for transactions
- Secure excess cash in the safe according to company policy
- Authorize refunds and voids that require management approval
- Ensure accurate cash documentation for loans, purchases, sales, and payments
- Investigate and correct cash discrepancies when the drawer is over or short
- Follow anti-theft and anti-fraud protocols involving cash transactions
Vault Teller
Money Tree
01.2021 - 09.2023
- Processed cash transactions accurately and efficiently.
- Managed vault inventory, ensuring compliance with security protocols.
- Assisted customers with inquiries regarding account services and transactions.
- Conducted regular audits of cash drawers to maintain accuracy.
- Maintained up-to-date knowledge of financial products and services offered.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Properly processed deposits, withdrawals and payments for average of 50+ customers daily.
- Supported, trained and encouraged 4 employees to actively cross-sell financial institution service and product offerings.
Education
High School Diploma -
Snohomish Highscool
Snohomish, WA09.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Problem-solving
- Retail operations
- Operations management
- Workload management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
First Cash Pawn
11.2023 - 11.2025
Vault Teller
Money Tree
01.2021 - 09.2023
High School Diploma -
Snohomish Highscool