Marvin Van Ekeren
Los Angeles,CA
Summary
Hardworking and passionate job seeker with experience delivering internal and external customer service and strong organizational skills eager to secure a [Job Title] position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Homes Fielder
Poplar Homes formerly One Rent
01.2021 - Current
- Conducted comprehensive health and safety inspections of properties, identifying, and mitigating potential hazards, resulting in less property related accidents and injuries
- Engaged with prospective tenants, delivering compelling presentations on property features and benefits; streamlined the rental process, resulting in a 20% reduction in time-to-lease
- Demonstrated exceptional respect and empathy in delivering tenant notices for inspections, lease violations, and maintenance appointments, ensuring a harmonious living environment and tenant satisfaction.
Preferred Mobile Manager
One Rent
01.2019 - 01.2021
- Ensured access to all properties for prospective renters, answered questions regarding property features which resulted in a 15% reduction in vacancy rate of assigned properties
- Advised owners on utilizing the mobile application to access the pool of prospective renters which improved customer service rating by 10%
- Assessed property conditions to reduce showing cancellations and rejection of properties which increased successful rental showing by 20%.
Talent Operation Assistant
Miller Weiner Communications
01.2010 - 01.2019
- Reviewed clip submissions, processed applications, performed phone interviews, and communicated with industry agents to support recruitment, which increased talent applications by 15%
- Coordinated tours, including making travel arrangements and setting up affiliate meetings which solved excessive tour costs related to itinerary changes and cancellations
- Partnered with management to monitor agency database which promoted information accessibility and integrity, which resulted in 100% data accuracy post implementation
- Created reports based on tour demographics, consumer trends, and collected audience feedback to promote relevance and raised participation by 20%.
Office Administrator
Through the Hayes Optometry
01.2006 - 01.2010
- Managed paperless administrative functions, which reduced billing discrepancies, patient record errors, and insurance claim denials by 30%
- Implemented and enforced compliance with federal and local employment regulations by processing I-9 forms, updating the employee handbook, and verifying licenses; achieved 100% compliance and shortened onboarding time by 25%
- Developed and delivered training program for handling patient information and transferring patient data to HIPPA compliant cloud storage which expanded visual merchandising opportunities
- Created office forms, confirmed patient appointments, and communicated with labs, vendors, and insurance providers which cut order delays by 20%.
Education
Certificate - IBM IT Support Professional
12.2023
Certificate - Responsive Web Design Developer
12.2023
Certificate - Google IT Support Professional
12.2021
Certificate - TESOL Certificate
12.2021
Master of Science - Human Resource Management
12.2013
Bachelor of Arts - Humanities
12.2004
Skills
- Analytical Thinking
- Remote Office Availability
- Microsoft Office
- Analytical and Critical Thinking
- Organization and Time Management
- Calm Under Pressure
- Multitasking Abilities
- Conflict Resolution
- Critical Thinking
- Customer Relations
- Microsoft Word
- Written Communication
Volunteer Experience
- Teach English Now Discussion Moderator, Tucson, AZ, 2021-01-01, Present, Answer student questions regarding the ESL program coursework, which improved overall time of course completion, Influence student participation in peer-to-peer discussion boards, which improves course satisfaction scores
- President - Bronson Condominium Association , 2021-01-01, Present, Post notification and lead the board of directors' executive, open, and annual meetings by following Robert's Rules of Order, Research and present findings on building maintenance, reducing vandalism, and maintain compliance with state and federal fire codes, Engage community members in HOA participation
Timeline
Homes Fielder - Poplar Homes formerly One Rent
01.2021 - Current
Preferred Mobile Manager - One Rent
01.2019 - 01.2021
Talent Operation Assistant - Miller Weiner Communications
01.2010 - 01.2019
Office Administrator - Through the Hayes Optometry
01.2006 - 01.2010
Coursera - Certificate, IBM IT Support Professional
Free Code Camp - Certificate, Responsive Web Design Developer
Coursera Google Professional - Certificate, Google IT Support Professional
Coursera Arizona State Teach English Now - Certificate, TESOL Certificate
Golden Gate University - Master of Science, Human Resource Management
New College of California - Bachelor of Arts, Humanities