Marvin Warzecha
Minnetonka,Minnesota
Summary
Proven leadership abilities and talent in guiding and developing teams. 5-7 years of experience in identifying, resolving, and implementing system modifications and enhancements. Highly expert working knowledge of complex business operations and tax technology. Strong troubleshooting, analysis, problem-solving, and communication skills (verbal & written). Negotiation, leadership, analytical, and time management skills. Ability to comprehend and communicate complex concepts effectively.
Overview
6
6
years of professional experience
Work History
Senior Solutions Engineer
Sovos Compliance
09.2022 - Current
- Provided technical expertise and guidance to Support Team associates for resolving technical product issues
- Acted as a team leader for internal projects, including rollouts, releases, migrations, and special campaigns
- Identified team training needs, coordinated training sessions, and provided mentoring to associates
- Analyzed and resolved complex client issues using extensive product knowledge and troubleshooting experience
- Coordinated communication with other functional areas to expedite response to critical client solutions
- Developed, aligned, and implemented department standards/processes, promoting standardization
- Provided leadership and development of associates, ensuring World Class quality standards
- Contributed to decision-making regarding department goals, objectives, processes, and procedures
- Acted as a key resource for identifying, resolving, and implementing system modifications and enhancements
- Participated in project teams, product committees, and cross-functional initiatives/activities
- Maintained comprehensive knowledge of Support systems, processes, and procedures
- Actively participated in new product rollouts, releases, or patches internally and with clients.
- Enhanced customer satisfaction by delivering tailored software solutions according to client needs.
- Maintained up-to-date knowledge of competitor offerings and market trends, leveraging insights to inform solution development and positioning strategies.
- Built strong relationships with key stakeholders both internally and externally, promoting collaboration between different teams.
- Mentored junior engineers in best practices and advanced technical concepts, fostering professional development and skill enhancement.
- Provided exceptional pre-sales support, contributing to increased sales revenue and an expanded client base.
- Led training sessions for clients, ensuring smooth adoption of new software systems and tools.
Solutions Engineer II
Sovos Compliance
08.2021 - 09.2022
- Increased system performance through optimization of database queries and code refactoring.
Technical Consultant II
Sovos Compliance
09.2020 - 08.2021
- Engaged with over 50 clients to implement tailored solutions for their unique business challenges.
Solutions Engineer
Sovos Compliance
04.2019 - 09.2020
- Implemented solutions for clients, resulting in a 15% increase in client satisfaction.
Software Analyst II
Sovos Compliance
09.2018 - 04.2019
- Contributed to improving product knowledge material accessibility by developing a centralized knowledge base.
Software Analyst
Sovos Compliance
09.2017 - 09.2018
- Provided technical expertise to close and defend multimillion dollar contracts renewals and new net revenue.
Education
Bachelor's of Science in Information Technology -
Capella University
08.2017
Skills
- System integration
- ITIL framework
- Team leadership
- Cloud computing
- DevOps practices
- Performance monitoring
- Incident management
- Solution design
- Data analysis
- System Debugging
Timeline
Senior Solutions Engineer
Sovos Compliance
09.2022 - Current
Solutions Engineer II
Sovos Compliance
08.2021 - 09.2022
Technical Consultant II
Sovos Compliance
09.2020 - 08.2021
Solutions Engineer
Sovos Compliance
04.2019 - 09.2020
Software Analyst II
Sovos Compliance
09.2018 - 04.2019
Software Analyst
Sovos Compliance
09.2017 - 09.2018
Bachelor's of Science in Information Technology -
Capella University
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