Marvin Wells
Ocean Gate,USA
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Store Manager
Avalon Flooring
12.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Hold all employees accountable for their own goals and performance
- Lead merchandising actions set by corporate
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive client relationships.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Retail Store Manager
T-Mobile
10.2016 - 12.2021
- Total accountability of the operations of the Retail Store
- Handle scheduling of employees
- Maintains operational excellence in retail location
- Perform self-audits of the operations of the establishment
- Evaluated employee performance regularly and provided constructive feedback coaching opportunities for improvement, and recognition of outstanding achievements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Sales Consultant
Burns Honda
05.2012 - 10.2016
- Assist customer in their vehicle purchase
- Using consultative sales method to produce sales based off of customer needs
- Negotiate pricing with consumer to make sense for customer and the company
Sales Consultant
LEITH HONDA
01.2010 - 01.2011
- Assist customer in their vehicle purchase
- Using consultative sales method to produce sales based off of customer needs
- Negotiate pricing with consumer
OWNER/ BROKER
WELLS COMMERCIAL FUNDING
12.2007 - 12.2009
- Operated a commercial mortgage brokerage for small balance commercial projects
- Coached sales staff on methods and procedures
- Assist businesses in acquiring financing for commercial real estate transactions
Mortgage Loan Officer
ALLIED HOME MORTGAGE
08.2005 - 12.2007
- Consulted clients in personal real estate transactions
- Provided credit evaluation and loan scenarios to prospective clients
- Assisted in budget review of clients to analyze the possibility of financing
Senior Loan Officer
STOCKTON TURNER & ASSOCIATES
04.2004 - 07.2005
- Successfully introduced LOS to the company and configured the system to operate effectively
- Trained all employees on two (2) different Loan Origination Software systems
- Prepared loan application to reflect different loan options that would suit the borrower
Loan Officer
AMERITRUST MORTGAGE
06.2003 - 04.2004
- Assisted potential borrowers in refinancing their current mortgages into lower interest loans
- Prepared FHA and VA loans to be submitted in underwriting
- Analyzed credit of clients to fully understand their situation and discuss their loan limit potential
Sales Manager
PC WAREHOUSE
05.1997 - 06.2003
- Responsible for all daily sales operations
- Successfully motivated sales staff to achieve goals for the month, quarter and year
- Achieved high standards for customer service for both corporate and consumer clients
Aircrew Egress Mechanic
UNITED STATES AIR FORCE
10.1988 - 08.1992
- Responsible for maintaining the ejection seats for the F-15e and F-4 fighter aircraft
- Implemented a system to maintain safety pins for the explosives on the seats
- Deployed to Zaragoza Spain to perform modifications to the F-15e ejection seat
- Served in Saudi Arabia during Desert Shield and Desert Storm Air campaigns
Education
Diploma - Basic Law Enforcement Training
WAYNE COMMUNITY COLLEGE
Goldsboro, NC11.1992
Skills
- Cash Handling
- Word
- Store Management Experience
- Inventory Management
- Inventory
- Retail Management
- Sales
- Training
- Team Building
- Scheduling
- Management
- Merchandising
- Microsoft Excel
- Customer Service Skills
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
United States Air Force, E-4
Timeline
Store Manager
Avalon Flooring
12.2020 - Current
Retail Store Manager
T-Mobile
10.2016 - 12.2021
Sales Consultant
Burns Honda
05.2012 - 10.2016
Sales Consultant
LEITH HONDA
01.2010 - 01.2011
OWNER/ BROKER
WELLS COMMERCIAL FUNDING
12.2007 - 12.2009
Mortgage Loan Officer
ALLIED HOME MORTGAGE
08.2005 - 12.2007
Senior Loan Officer
STOCKTON TURNER & ASSOCIATES
04.2004 - 07.2005
Loan Officer
AMERITRUST MORTGAGE
06.2003 - 04.2004
Sales Manager
PC WAREHOUSE
05.1997 - 06.2003
Aircrew Egress Mechanic
UNITED STATES AIR FORCE
10.1988 - 08.1992
Driver's License
Diploma - Basic Law Enforcement Training
WAYNE COMMUNITY COLLEGE
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