Marvin Wells
Mount Pleasant,MI
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
12
years of professional experience
Work History
Ascend Supervisor
Soaring Eagle Casino
07.2018 - Current
- Performed day to day operations of both available shifts for Sports Bar/Night Club
- Managing staff within company guidelines, ensuring all food and bar protocols are taken for fast delivery
- Made sure bar and food inventory was ordered and stocked
- Execute proper cash handling procedures and guest disputes with guest and employees
- Kept all celebrity shows, live bands, comedians acts, and weekly events booked and running in timely fashion
- Scheduling, employee evaluation, and data entry of write ups
- Kept Department Manager and Director Manager aware of day to day associate operations
- Maintaining Identification verification, surveillance and guest satisfaction.
- Dealt with over 200 to 500 guest daily.
- Skilled at working independently and collaboratively in a team environment
- Worked well in team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with strong work ethic
- Identified issues, analyzed information and provided solutions to problems
Security Guard
Soaring Eagle Casino
12.2017 - 07.2018
- Greeted over a 1000 guest professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
Server
SECR Sinikaung Steakhouse
10.2014 - 12.2017
- Provide guests friendly atmosphere and excellent customer service
- Move quickly and kept positive attitude while helping guests move through th ordering process
- Execute proper cash handling procedures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cashier
Kohls
11.2012 - 06.2014
- Provide guests friendly atmosphere and excellent customer service
- Move quickly and kept positive attitude while helping guest's checkout
- Execute proper cash handling procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Server
St. Francis Brewery
01.2011 - 09.2012
- Provide guests friendly atmosphere and excellent customer service
- Move quickly and kept positive attitude while helping guests move through ordering process
- Execute proper cash handling procedures
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Arts - Liberal Arts
Saginaw Chippewa Tribal College
Mount Pleasant, MI05.2017
Marketing
Mid-Michigan Community College
Mount Pleasant, MISome College (No Degree) - Radio And Television Broadcasting
Central Michigan University
Mount Pleasant, MISkills
- Proficient with various POS systems and Microsoft word
- 10 years in restaurant experience: dish washer, cashier, server, expo, food, prep, cook
- Retail sales and warehouse experience
- 5 years of supervisor experience
- Employee Evaluation
- Surveillance
- Guest Satisfaction
- Security
- Coordinate Events
- Supervising Employees
- Team Assignments
- Job Assignments
- Inventory Oversight
Additional Information
Barb Hill
Supervised Me
Phone number (989)289-0085
Jean Flamand
Worked with me
Phone number (989)506-3111
Jeff Rings
Worked with me
Phone number (989)289-0575
Timeline
Ascend Supervisor
Soaring Eagle Casino
07.2018 - Current
Security Guard
Soaring Eagle Casino
12.2017 - 07.2018
Server
SECR Sinikaung Steakhouse
10.2014 - 12.2017
Cashier
Kohls
11.2012 - 06.2014
Server
St. Francis Brewery
01.2011 - 09.2012
Associate of Arts - Liberal Arts
Saginaw Chippewa Tribal College
Marketing
Mid-Michigan Community College
Some College (No Degree) - Radio And Television Broadcasting
Central Michigan University
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