Marvin Witcher
Raleigh,NC
Summary
Self-starting, sales-oriented Loan Consultant with competitive nature, adaptability, and good listening skills. Able to understand needs of clients and provide loan products and services meeting personal targets. Motivated for leadership, the ability to provide great customer service, customer retention, and customer satisfaction. Competent in reviewing applications, determining eligibility. Effortlessly build connections to drive continued growth in lending.
Knowledgeable with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.
Overview
13
13
years of professional experience
Work History
Assistance Branch Manager
Regional Finance
Garner, NC
06.2022 - 05.2026
- Help manage, train, and support staff with daily branch operations which includes making loans and collecting on delinquent accounts. Communicate with branch manager about daily goals and objectives relating to branch productivity. Help with new and current customer business development. Promote positive working environment for staff and customers. Manage and run branch operations when manager is not available. Adheres to Regional Finance policies and procedures, provide excellent customer service and support. Maintain healthy relationship with customers and help to provide a safe working environment for customers and staff. Help with reports when needed for manager and AVP. Provide positive solutions to customer's accounts.
- Consulted customers to boost product sales and services.
- Submitted loan applications to underwriter for verification and recommendation.
Loan Account Consultant
Lendmark Financial Services
Raleigh, NC
07.2018 - 06.2022
- Supported clients during challenging financial situations by offering strategic advice and creative problem-solving techniques.
- Help manage, train, and support staff with daily branch operations which includes making loans and collecting on delinquent accounts. Communicate with branch manager about daily goals and objectives relating to branch productivity. Help with new and current customer business development. Promote positive working environment for staff and customers. Manage and run branch operations when manager is not available. Adheres to Lendmark's policies and procedures, provide excellent customer service and support. Maintain healthy relationship with customers and help to provide a safe working environment for customers and staff.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Loan Officer
First Virginia Consumer Loans
Roanoke, VA
05.2017 - 08.2018
- Process loans for customers. Data processing and account updates. Record debits and credits on customer's account ledgers. Make collection calls to resolve delinquent accounts. Reconcile cash vault daily for bank deposits. Opened, operated, and closed branch.
Support Services Coordinator
Woods Rogers PLC
Roanoke, VA
05.2013 - 07.2016
- Supervisor of copy center within law firm. Assisted legal staff with delivery of legal documents to clients. Coordinate with vendors and suppliers for UPS and Fed Ex shipments and packages.
Education
Christian Ministry
Crown College University
06-2016
Skills
- Financial management
- Business Acumen
- Excellent oral and written communication skills
- Highly organized
- Skilled problem solver
- Team player with exceptional leadership abilities
- Excellent customer service
Timeline
Assistance Branch Manager
Regional Finance
06.2022 - 05.2026
Loan Account Consultant
Lendmark Financial Services
07.2018 - 06.2022
Loan Officer
First Virginia Consumer Loans
05.2017 - 08.2018
Support Services Coordinator
Woods Rogers PLC
05.2013 - 07.2016
Christian Ministry
Crown College University