Marvin Wright
Summary
Proven leader with extensive experience at Goodwill Industries of Denver, adept in customer service and store operations. Excelled in enhancing store efficiency and team productivity through effective training, mentoring, and multitasking. Achieved significant improvements in inventory management and employee performance, demonstrating strong problem-solving and outstanding communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Goodwill Industries Of Denver
01.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Goodwill Industries Of Denver
05.2017 - 05.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business
Night Shift Supervisor
Goodwill Industries Of Denver
02.2016 - 05.2017
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Managed communication between associates and management, addressing key issues and needs.
- Played an integral role in meeting production targets by closely supervising staff activities throughout each stage of the process.
- Ensured safety of all employees by conducting regular safety checks, addressing potential hazards, and enforcing company policies.
Store Lead/Shift Key Holder
Goodwill Industries Of Denver
04.2014 - 01.2015
- Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Counted out cash drawers and balanced totals.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Organized shift meetings to communicate and resolve issues for night operations.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
Material Handler/Forklift Operator
Goodwill Industries Of Denver
07.2013 - 01.2014
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
Education
No Degree - Business
Pikes Peak Community College
Colorado Springs, COBusiness - Accounting And Business Management
Pueblo Community College
Pueblo, COHigh School Diploma -
James Monroe High School
Rochester, NY06.1984
Skills
- Customer Service
- Store operations
- Friendly and Positive
- Outstanding communication skills
- Cash Management
- Shift Scheduling
- Employee Training
- POS Systems
Certification
- Licensed Forklift Operator 2013-Present
Timeline
Store Manager
Goodwill Industries Of Denver
01.2018 - Current
Assistant Store Manager
Goodwill Industries Of Denver
05.2017 - 05.2018
Night Shift Supervisor
Goodwill Industries Of Denver
02.2016 - 05.2017
Store Lead/Shift Key Holder
Goodwill Industries Of Denver
04.2014 - 01.2015
Material Handler/Forklift Operator
Goodwill Industries Of Denver
07.2013 - 01.2014
No Degree - Business
Pikes Peak Community College
Business - Accounting And Business Management
Pueblo Community College
High School Diploma -
James Monroe High School