Marvin Zamora
Fort Lauderdale,FL
Summary
Adept Customer Service Representative with a proven track record at Foundever NICARAGUA, excelling in complaint resolution and adaptability. Skillfully enhanced customer satisfaction through expert dispute resolution and technical troubleshooting, fostering strong relationships and teamwork. Demonstrated exceptional ability to maintain professionalism and calm under pressure, ensuring high-quality customer support.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Foundever NICARAGUA
., .
05.2014 - 09.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
J A Facio
Costa Rica12-1985
Skills
- Complaint resolution
- Coordination
- Adaptability and flexibility
- Dispute resolution
- Strong teamwork
- Technical troubleshooting
- Inbound and outbound calling
- Staff training
- Computer proficiency
- Decision-making
- Building rapport
- Tactful and diplomatic
- Punctuality and reliability
- Critical thinking
- Call center operations
- Problem-solving
- Medical terminology
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Foundever NICARAGUA
05.2014 - 09.2024
High School Diploma -
J A Facio
Similar Profiles
LUCIA ESPERANZA MOLIERI ZELAYALUCIA ESPERANZA MOLIERI ZELAYA
Human Resources Coordinator at Foundever - Sitel Nicaragua S.AHuman Resources Coordinator at Foundever - Sitel Nicaragua S.A
Silvia MongaloSilvia Mongalo
Docente-Investigador at Centro de Investigación de Recursos Acuáticos de Nicaragua (CIRA/UNAN-Managua)Docente-Investigador at Centro de Investigación de Recursos Acuáticos de Nicaragua (CIRA/UNAN-Managua)
Michael MartinezMichael Martinez
Doctor En Medicina at Hospital Primario Francisco Matamoros De San Francisco Libre NicaraguaDoctor En Medicina at Hospital Primario Francisco Matamoros De San Francisco Libre Nicaragua
Will PowersWill Powers
Account Executive at iMedXAccount Executive at iMedX
Jaime UrbinaJaime Urbina
Warehouse Worker at Invicta Watch GroupWarehouse Worker at Invicta Watch Group