Marvin D. Shelton
Grand Prairie,TX
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatcher
HD Supply Facilities Maintenance
05.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
Lead Delivery Driver
HD Supply Facilities Maintenance
05.2016 - Current
- Promoted a culture of safety within the team by enforcing strict adherence to company policies and industry regulations during all deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Mentored new drivers, providing comprehensive training on company procedures and best practices.
- Managed scheduling of deliveries, prioritizing urgent orders while balancing daily workload efficiently among team members.
- Enhanced delivery efficiency by optimizing routes and implementing time-management strategies.
- Interpreted maps and followed written and verbal directions.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Reduced customer complaints by maintaining open communication and providing timely updates on delivery statuses.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Implemented cost-saving measures within the department, identifying opportunities for reducing fuel consumption and other expenses.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Maintained vehicle safety and performance, coordinating regular maintenance checks and repairs as needed.
- Conducted regular performance evaluations for team members, offering constructive feedback to encourage professional growth.
- Monitored driver performance metrics, providing targeted feedback to support continuous improvement initiatives.
Owner/Operator Truck Driver
Eagle Wings Logistics LLC
09.2007 - 05.2016
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
Education
Bachelors of Science - Elementary Education
Oakwood University
Huntsville, AL06-1981
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Route navigation
- Routing orders
- Verifying coverage
- Record keeping
- Critical thinking
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
- Route planning and adjustment
- Dispatch recordkeeping
- Creative thinking
- Relationship building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- [Area of certification] Training - [Timeframe]Smith Training Certificate Now-September, 2026
Timeline
Dispatcher
HD Supply Facilities Maintenance
05.2022 - Current
Lead Delivery Driver
HD Supply Facilities Maintenance
05.2016 - Current
Owner/Operator Truck Driver
Eagle Wings Logistics LLC
09.2007 - 05.2016
Bachelors of Science - Elementary Education
Oakwood University
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