MARVIN DENNIS RIVERA
Tampa,FL
Summary
Enthusiastic Finance Leader with a proven track record in driving team success through hard work, attention to detail, and excellent organizational skills. Possess a deep understanding of both finance and the food and beverage hospitality industry. Highly motivated to leverage my finance experience and industry knowledge to learn, grow, and excel in new opportunities.
Overview
16
16
years of professional experience
Work History
HR Coordinator III
TD Bank
09.2022 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Developed recruiting strategies to identify qualified candidates and build network.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Collaborated with various departments to define job qualifications.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Followed established auditing processes to meet internal and regulatory requirements.
- Participated in cross-functional team-building activities.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Collaborated with cross-functional teams to identify skill gaps and develop targeted training initiatives.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Utilized Workday Recruit to streamline talent acquisition processes, enhancing candidate tracking, and. improving hiring efficiency.
Retail Credit Analyst
TD Bank
03.2022 - 09.2022
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as credit bureau to determine level of risk involved for extending credit.
- Complied with internal controls and government regulations.
- Made decisions and recommendations about extending lines of credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
Workforce Management Intraday Specialist
TD Bank
06.2020 - 03.2022
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Oversaw all needs for 270-employee operation across 3 locations.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Acted as staff member liaison, encouraging and supporting upper managements to identify and resolve conflicts. Liaised between multiple business divisions to improve communications.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Collected and tracked evidence in support of legal processes.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Reduced labor costs through effective forecasting and strategic planning.
- Optimized workforce scheduling by analyzing historical data and identifying trends.
USBC Debt Specialist I
TD Bank
06.2019 - 06.2020
- Performed targeted collections on past due Retail Card accounts
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Worked with Upper Management to resolve problems, improve operations and provide exceptional customer service
- Used scripted conversation prompts to convey current account information and obtain payments
- Achieved performance goals on consistent basis
- Worked in call center environment handling manual and automatically dialed outbound calls
- Counseled debtors on payment options and arranged installment agreements
- Routinely contacted account holders with balances over days past due to resolve delinquencies
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
Retail Card Services Specialist
TD Bank
06.2019 - 11.2019
- Developed and retained customer relationships through active listening and using defined processes to address customer needs.
- Processed payments and applied to customer balances.
- Communicated with customers on phone about accounts.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Used probing techniques to determine debtors' reasons for delinquency.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Wine Sales Representative
Foxcroft Wine Co.
09.2018 - 04.2019
Bar Manager
Stellar Winebar & Restaurant
01.2016 - 09.2018
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Led and directed team members on effective methods, operations and procedures.
- Created a list of signature drinks that increased bar revenue by 20%.
- Trained to become a Sommelier.
- Educate guest with wine knowledge.
- Performed opening and closing duties including cleaning, sanitizing and replenishing.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
Bartender
The Roost
08.2014 - 09.2015
Logistic Operator
Coca Cola Bottling Co Consolidated
12.2011 - 05.2013
- Responsible for building orders for businesses.
- I was required to meet the company's standard of a 97% accuracy per order.
- My responsibility was to drive a forklift to maintain a safe and efficient work environment while building orders.
Merchandise Specialist
Old Navy, Gap
08.2008 - 05.2011
- Managed team of 5 professionals.
- Encourage team to reach our daily productivity goals.
- Top performer at opening Old Navy Cards.
- I was a major contributor helping improve the store's customer service rate and improving our weekly CES scores.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Education
Bismarck State College
Bismarck, NDMauldin High School
Mauldin, SCCertified Sommelier
Skills
- Time management
- Customer service
- Data collection
- Regulatory compliance
- Persuasion techniques
- Issue investigation
- Account reconciliation
- Collections
- Call center experience
- Project Management
- Employee scheduling
- Business Development
- Relationship building
- Supervision
- Conflict resolution
- Collaboration
- Staff Management
- Business planning
- File and records management
- Staff training/development
- Flexible & Adaptable
- Risk Mitigation Strategies
Timeline
HR Coordinator III
TD Bank
09.2022 - Current
Retail Credit Analyst
TD Bank
03.2022 - 09.2022
Workforce Management Intraday Specialist
TD Bank
06.2020 - 03.2022
USBC Debt Specialist I
TD Bank
06.2019 - 06.2020
Retail Card Services Specialist
TD Bank
06.2019 - 11.2019
Wine Sales Representative
Foxcroft Wine Co.
09.2018 - 04.2019
Bar Manager
Stellar Winebar & Restaurant
01.2016 - 09.2018
Bartender
The Roost
08.2014 - 09.2015
Logistic Operator
Coca Cola Bottling Co Consolidated
12.2011 - 05.2013
Merchandise Specialist
Old Navy, Gap
08.2008 - 05.2011
Bismarck State College
Mauldin High School
Certified Sommelier