Marvine Lewis
Sledge,Mississippi
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Administrative Assistant/Program Asst.
Golden Years Home/Adult Care Agency
06.2021 - Current
- Assisting in developing and maintain a record-keeping system for the program
- Performing tasks necessary to handle correspondence and office activities
- Answering the telephone in a courteous and informative manner
- Bookkeeping, maintaining of financial records and billing for services
- Provide personal care and assistance to participants, working with other staff Members as required in implementing and carrying out services and activities. and in meeting the needs of individual participants; and
- Assisting with transportation of and escorting participants to, from, and within the center, if Appropriate.
- Managed calendar scheduling and coordinated meetings for multiple executives.
- Developed and implemented efficient filing systems to enhance document retrieval.
- Prepared comprehensive reports and presentations for team meetings and project updates.
- Streamlined communication processes between departments, improving information flow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on office procedures and software applications to ensure consistency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Care Giver Trainee
NCBA – Care Giver Trainee
11.2018 - 02.2019
- Prepare Pre-schoolers ready for Bus Pick-up
- Perform Hygiene duties
- Engage in activities with the children
- Assist with Feeding/Nap time procedures
- The Golden Connection Child Care and Learning Center
- Collaborated with healthcare professionals to implement individualized care plans.
- Monitored patient conditions and reported changes to supervising nurses promptly.
Education
Business Administrative Certificate -
The Chicago Business Academy
Chicago, IL01.1982
30 Credit Hours - undefined
Rust College
Holly Springs, MS01.1976
High School Diploma - undefined
Quitman County High School
Marks, MS01.1974
Skills
- Computer skills – Word, Excel, Power Point, Outlook
- Certified Customer Service Representative, Personal Care Assistant, CPR, First Aid
- Office correspondence
- Multi-line phone systems
- Calendar management
- Customer service excellence
- Document filing systems
Accomplishments
I'm a native of Mississippi, I relocated to Chicago Illinois over 40 yrs ago. Family tragic brought me back home.
I have professional experience working in the banking business; 12 years with J P Morgan Chase and 16 years employed with Citibank as an Executive Administrative Assistant.
- Increased office productivity 85% by implementing numerous process improvements.
- Recognized by customers and Employee of the Month for expedient and effective service.
- Assisted management with the training of 15 new staff members.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Timeline
Administrative Assistant/Program Asst.
Golden Years Home/Adult Care Agency
06.2021 - Current
Care Giver Trainee
NCBA – Care Giver Trainee
11.2018 - 02.2019
30 Credit Hours - undefined
Rust College
High School Diploma - undefined
Quitman County High School
Business Administrative Certificate -
The Chicago Business Academy