Marvin G. Lopez Sr

Senior IT Specialist:

• Lead IT (GS) Government Supervisor.
• Alternate IT Director for IT Department.
• Provided remote technical/administrative support to various military installations including Fort Gordon, Fort Huachuca, Travis Air Force Base, and others.
• Provided leadership in the ITS Department, overseeing and coordinating technology projects.
• Proficient in U.S. Army procedures, doctrine, and practices, ensuring effective communication and support.
• Resolved a diverse range of technical issues for customers and end-users across multiple U.S. locations and overseas time zones.
• Developed and maintained Standard Operating Procedures (SOP) to streamline operations and ensure consistency.
• Delivered briefings to senior leadership at O4-O5 levels, communicating complex technical issues effectively.
• Conducted inventory, logistical, and clerical support for technology equipment shipments and deliveries, ensuring accuracy and timeliness.
• Experienced in navigating and working with .MIL websites, ensuring efficient utilization of resources.
  

Contract Specialist (COR):

• Oversaw a diverse portfolio encompassing over 10 DoD contracts, effectively managing multiple contracts concurrently.
• Demonstrated proficiency in handling DoD contracts valued up to $1 million.
• Accountable for conducting product market research, facilitating source selection, conducting cost/price analysis, drafting PWS, and overseeing contract negotiations/administration.
• Proficient in crafting and submitting RFI's/RFQ's/SoNAs, as well as assessing potential government contract offers on the government's CHESS website.
• Recognized as an adept market research specialist.
• Serve as the principal IT advisor and authority on all procurement, acquisition, and IT contract matters, offering strategic guidance and technical expertise to management across various contract domains.

Project Manager (PM):

• Directed multiple phases of projects from inception to completion, collaborating with departments such as Supply, Cyber Security, Networking, Database, ITS, RSS, and DevOps to ensure project success.
• Experienced in leading Technology Life Cycle Replacement (LCR) Projects and coordinating with various stakeholders including school house POC's, Department ETD's, Chief of Staff, ITS Director, Supply and CIO for mission success.
• Currently managing key projects including TECIV LCR, Windows LCR, Audio/Visual (AV) LCR, and Technology Installation LCR for Fort Huachuca in Arizona.
  

• Work closely with DCSIT Director, Chief of Logistics, ETSS and other high profile individuals regarding Apple Pencil Project. Will be providing onsite IT assistance when needed.
• Work closely with DCSIT Project Manager on Desktop Lifecycle Replacements. In coordination with DCSIT Project Manager in regards to replacing Desktops/HDD's from Classrooms, Conference rooms, AISO Library and setting up new desktops in classrooms.
• Working closely with DCSIT IT Specialist on Apple TV Project. We prepped and configured around 25-30 Apple TV's for classroom use.
• Work closely with RSS on Configuring Apple Devices, Creating policies, Packages, Scripts and Mobile Device Management using JAMF Pro.
• Work with ETS POC's from UEL, UMA, UMB, UPF schoolhouses regarding technical questions/advice/issues on regular basis.
• Daily tasks consists of going out to classrooms and working on field tickets, remote tickets, IT projects and fill in at counter when needed.
• Have worked with Associate Dean of (UCR) and Associate Dean of (URU) regarding account creation and tech setup for contracted instructors.
• Work closely with DCSIT IT Specialist on providing and setting up new mobile devices for VIP Military Personnel.
• Provides troubleshooting and technical support to customers with hardware, software, and application problems.
• Grant role base access to users using AD Quest.
• Push out software to devices (Windows - Ivanti) and (Apple - JAMF Pro)
• Re-image Windows devices (remotely/locally).
• Add New printers onto DLI Printer Server.

• Coordinated with Chief of Logistics regarding ongoing TDC projects and future TDC projects.
• Worked with RSS team on the Apple Repair Project. Was in charge of documenting damaged MAC Books, sending them to Apple for repair and reintegrated them back into circulation for customer use when device returned.
• Worked with TDC Supply to maintain on-hand availability of necessary devices for future tech draws.
• Managed the Tech Draw for new faculty, staff and military personnel.
• Re-imaged and prepared Apple devices for integration into company networks.
• Responsible for inspecting devices for physical/liquid damage.
• Repaired Mac Books faulty touch pad and keyboard by replacing the flex cable.
• Repaired Mac Books screens by swapping out damaged screens for newer ones.
• Wiped and decommissioned outdated devices ie: Mac Books and iPads
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Extracted data from older device then intergraded the data into new device for customer.

• As the TeamQ POC I collaborated with TCO IT Specialist regarding new TeamQ account creation for new hires.
• Provided end-user troubleshooting and desktop support over the phone.
• Used Ivanti ticketing systems to manage, process support actions and requests.
• Provided customer(s) with support on software(s): Office 365, MS Teams, VMWare Horizon, Splash Top SOS, Sharepoint, MS Outlook, Self Service and Adobe Acrobat Pro/Reader.
• Provided customer(s) with support on addressing issues with their Government issued CAC Cards.
• Troubleshooted MAC Laptops, Windows Desktops and Printers remotely.
• Provided customer support and technical support to around 30 customers daily via ticketing system and phone.
• Managed high levels of call flow and responded to many technical support needs.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Documented support interactions for future reference.
• Installed and updated hardware, software and applications on Mac and Windows devices.
• Identified and solved technical issues using variety of diagnostic tools and tactics.
• Researched product and issue resolution tactics to address customer concerns.

• Owner of MLIT IT Consulting.
• Project Managed
• Developed project scope, cost estimates, component requirements, work plans and schedule.
• Discussed project progress with customers, collected feedback on different stages and directly addressed customers concerns.
• Installed/replaced computer(s) hardware including Motherboards, CPU’s, RAM, HDD's, SSD’s, GPU’s, Power supply, Cooling system’s, Keyboards, Monitor’s.
• Installed computer Software(s) including OS’s (ie: Windows OS and macOS), Adobe Creative Suite, Google Chrome & any software customer requested.
• Networking Knowledge.
• AP Installation.
• WAP troubleshoot knowledge.
• Router & Modem setup experience.
• Provided tech support by phone to anyone or business that purchased a custom built computer by my company.
• Gained extensive computer hardware/software knowledge by troubleshooting and assisting computer users on a daily basis.

• Owner of MLIT Web Development
• Project Managed
• Developed project scope, cost estimates, work plans and schedule with clientele.
• Discussed project progress with customers, collected feedback on different stages and directly addressed customers concerns.
• Coded using HTML, CSS and JavaScript to develop websites for desktop platforms.
• Tested web-based product functionality and delivered iterations to customer.
• Integrated enhancements into web design to improve user stickiness, smooth functionality, and boost load times.
• Identified and resolved website performance flags to improve functionality.
• Knowledge on Amazon Route 53, S3.
• Hosted websites on (AWS) Amazon Web Services.
• Discussed and assessed clients’ requirements pertaining to the web design.
• Issued recommendations to clients regarding necessary upgrades on existing websites.
• Performed market research to support web design.
• Assembled and addressed technical and design requirements, integrating user-facing and front-end elements to maintain web presence effectiveness.
• Struck balance between functional and aesthetic designs while maintaining cohesive branding across sites.
• Knowledge in Wordpress
• Knowledge in VSCode

• Was appointed Lead/Supervisor from 2015-2019.
• From 2015-2019, was in charge of supervising/managing a team of 6 coworkers.
• Was responsible for interviewing new hires.
• Managed projects such as mixing different blends of wines, barrel inventory, wine inventory.
• Monitored coworkers workflow on a daily basis to improve management and daily productivity.
• Assisted coworkers on learning their roles.
• Enforced rules and regulations outlined in company manual to set forth expectations, expected work ethic and consistency.
• Other duties included pump overs, filtering wines, supervised the bottling line, filling barrels with wine, working the press, de-stemmer, hopper and sanitized machinery, tanks and barrels.
• Repaired electrical equipment to keep tasks moving smoothly.
• Maintained compliance with company policies, objectives and communication goals.
• Conducted routine inspections to check quality and compliance with established specifications.