Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Marvisha McGregor

Miami,FL

Summary

Dedicated customer service professional with a strong understanding of service delivery and a proven ability to multitask. Committed to building and maintaining professional relationships to drive business results and enhance profitability. Polite and professional, applying strong communication and problem resolution skills to each customer issue. Demonstrates a solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

9
9
years of professional experience

Work History

Cashier Team Lead

Whole Food Market
01.2024 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Operated POS cash register and equipment to collect payments.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.

Food Service Handler

Aramark
03.2019 - 09.2023
  • Provided exceptional customer service by addressing concerns or special requests promptly and professionally.
  • Implemented proper food handling techniques to maintain safe cooking practices.
  • Managed proper storage of perishable items at appropriate temperatures for optimal freshness and safety standards compliance.
  • Maintained a clean and sanitary work environment, reducing the likelihood of food contamination.
  • Adhered to strict health department guidelines while performing daily duties, maintaining an exemplary record of compliance.
  • Prepared a variety of dishes according to established recipes, ensuring consistency in taste and quality.
  • Contributed to menu development by suggesting innovative dish ideas based on customer preferences and seasonal ingredients.
  • Assisted in inventory management for optimal stock levels and cost control measures.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Lifted and carried heavy materials.
  • Stocked and rotated food items according to expiration dates.
  • Maintained high personal grooming standards and uniform presentation.
  • Cleaned and maintained work areas, equipment and utensils.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Cashier/Customer Service Representative

Publix Grocery Store
12.2017 - 07.2018
  • Provided premier customer service, including greeting customers and answering their questions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Cashier/Lead Customer Service Representative

Walmart
12.2015 - 10.2017
  • Trained new cashiers on company policies, ensuring consistent quality of service across the team.
  • Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
  • Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Operated POS cash register and equipment to collect payments.
  • Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

High School Diploma -

Miami Dade College
Miami, FL
05.2016

Skills

  • Goal setting,Critical Thinking
  • Organizational skills,Multitasking
  • Computer Literacy,Data Recording
  • Customer Service,Team Leadership
  • Punctual and Reliable, Positive Attitude
  • Basic Mathematics, Transaction Balance Sheets
  • Effective Communication

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 21 staff members.

Timeline

Cashier Team Lead

Whole Food Market
01.2024 - Current

Food Service Handler

Aramark
03.2019 - 09.2023

Cashier/Customer Service Representative

Publix Grocery Store
12.2017 - 07.2018

Cashier/Lead Customer Service Representative

Walmart
12.2015 - 10.2017

High School Diploma -

Miami Dade College

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Marvisha McGregor