Marvy Santos
Arcadia,CA
Summary
Results-driven IT consultant with expertise in project management, IT compliance, and network administration. Proven ability to design secure infrastructures and enhance operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior IT Consultant
Kaiser Permanente
05.2009 - Current
- Assisted in analyzing client requirements to develop tailored IT solutions.
- Supported project teams in implementing technology upgrades and integrations.
- Conducted research on emerging technologies to inform client strategies.
- Aided in troubleshooting technical issues to enhance user experience.
- Collaborated with cross-functional teams to ensure project alignment with client goals.
- Documented processes and workflows for improved operational efficiency.
- Participated in client meetings to gather feedback and refine service delivery.
- Delivered exceptional customer support by troubleshooting technical issues promptly and accurately resolving concerns.
- Played a critical role in disaster recovery planning and business continuity, ensuring minimal downtime and maximum resilience in the face of unexpected events.
- Designed and implemented secure network infrastructures to protect sensitive data and ensure regulatory compliance.
- Evaluated emerging technologies for potential adoption within the organization or its clients'' operations, promoting innovation-driven growth strategies.
- Managed IT projects from inception to completion, ensuring timely delivery and high-quality results.
Education
Associate of Applied Science - Business
Trade School
Pasadena, CA06-2007
Skills
- IT asset management
- IT compliance
- Application support
- Business analysis
- IT governance
- Network administration
- Information security
- IT service management
- Web development
- Information technology infrastructure
- Wide area networking
- Project management
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Senior IT Consultant
Kaiser Permanente
05.2009 - Current
Associate of Applied Science - Business
Trade School