Marvyn Sanchez Espinel
Houston,Tx
Summary
Customer-centric Professional with over 10 years of relevant experience in customer service, corporate advisory, and compliance. Proven ability to deliver exceptional customer support and ensure client satisfaction across various sectors, including legal services, high-quality food products, and financial services, ensuring compliance, and enhancing client relationships. Adept at resolving customer issues, providing strategic solutions, and managing risks. Proven ability to draft and implement customer service policies, lead teams, and drive customer satisfaction and loyalty. Dedicated to utilizing excellent communication skills, empathy, and proactive problem-solving to contribute effectively to corporate success.
Overview
17
17
years of professional experience
Work History
Legal Director
Mslegalconsulting
Caracas, Venezuela
01.2020 - 01.2023
- Provide legal advisory to Clients and companies, ensuring compliance and security in transactions.
General Manager
Estufa Food
Caracas, Venezuela
01.2020 - 01.2022
- Oversee restaurant operations with a focus on customer service, billing, administrative tasks, and customer satisfaction.
Notary Public
Caracas, Venezuela
01.2016 - 01.2020
- Lawyer specialized in Document Certification.
Corporate Lawyer | Office Manager
National Electric Corporation
Venezuela
01.2009 - 01.2015
- Led legal projects and client advisory, focusing on customer needs and satisfaction.
Corporate Lawyer
Orinoco Steel Company, S.A.
Ciudad Guayana
01.2006 - 01.2009
- Developed corporate policies and managed client relationships, enhancing service quality and compliance.
Paralegal/Legal Assistant
Byron Acosta P.A. Law Office
Lake Worth, Fl
01.2024
- Assist attorneys with legal research, drafting legal documents, maintaining case files, scheduling appointments, and supporting client interactions to ensure efficient legal operations.
Education
JD Lawyer -
Universidad Católica Andrés Bello
International Diploma in Corporate Law -
Northern International University
Skills
- Customer Service Excellence
- Client Relationship Management
- Empathy
- Verbal and Oral Communication
- Problem-Solving
- Proactive Mindset
- Team Collaboration
- Adaptability
- Friendliness
- Time Management
- Tech Proficiency
- Personalization
- Product Knowledge
- Information
- Efficiency
Professional Development
Prevention, Control, and Oversight of Money Laundering and Financing of Terrorism (SAREN), 2018, 2019
Languages
- Spanish
- English
- Italian
Timeline
Paralegal/Legal Assistant
Byron Acosta P.A. Law Office
01.2024
Legal Director
Mslegalconsulting
01.2020 - 01.2023
General Manager
Estufa Food
01.2020 - 01.2022
Notary Public
01.2016 - 01.2020
Corporate Lawyer | Office Manager
National Electric Corporation
01.2009 - 01.2015
Corporate Lawyer
Orinoco Steel Company, S.A.
01.2006 - 01.2009
JD Lawyer -
Universidad Católica Andrés Bello
International Diploma in Corporate Law -
Northern International University