Marwa Ensari

Managed daily operations including staffing, customer service, and vendor relations.
 Supervised employee performance and implemented quality control protocols.
 Created weekly staff schedules and managed supply inventory to reduce waste.
 Fostered a team environment that improved employee retention.

• Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.

• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Quickly and accurately counted drawers at start and end of each shift.
• Increased customer loyalty and retention.

Lead a team of 5+ baristas, overseeing shift schedules and inventory.
 Enhanced customer service quality and increased positive feedback by 30%.
 Handled customer complaints diplomatically, ensuring issue resolution and satisfaction.
 Trained new hires in company policies, drink preparation, and cash register use.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

•  Oversaw all aspects of operations including fuel inventory, cash flow, and customer
  relations.
   Maintained safety protocols and compliance with company and legal standards.
   Trained staff in customer service and safe handling of hazardous materials.