Marwa Sirawan
Hamden,Connecticut
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health & Life Insurance Agent
Symmetry Financial Group
Hamden, United States
07.2022 - 03.2024
- Determined client needs before selecting insurers to underwrite policies
- Developed marketing strategies for insurance companies
- Increased client retention rates by optimizing customer service strategies
- Initiates and receives calls to/from clients
- Provides support services to team members by answering telephone calls, taking messages, researching information, and assisting in solving problems
- Completes and documents sales orders with accuracy and speed
- Familiarity with SaaS metrics, product analytics, and a hypothesis-driven approach to product development
- Develop product documentation, including descriptions, documentation, instructions, updates, and use case examples to facilitate customer value extraction.
- Performed administrative tasks such as filing paperwork, scheduling appointments, and responding to emails from clients.
Administrative HR Assistant
Macy's
Santa Ana, United States
11.2019 - 11.2021
- Answered HR department inquiries, forwarding calls and messages to relevant personnel
- Coordinated internal and off-site training for new hires and established employees on-boarding
- Navigates through multiples systems and programs
- Created and maintained employee records, including paper and electronic files.
- Assisted with the recruitment process by posting job ads, scheduling interviews and conducting reference checks.
- Compiled reports from various HR systems.
- Ensured compliance with applicable laws and regulations pertaining to employment practices.
- Participated in the development of department goals, objectives and systems.
- Excellent verbal and written communication skills for translating and articulating positioning and requirements.
Inventory Control Consultant
Nordstrom
Newport Beach, United States
06.2014 - 06.2018
- Fulfilled customer needs with routine and expedited services
- Built and maintained relationships to promote rapport with customers
- Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements
- Strong skills in quantitative analysis and business analysis, using data to inform product decisions
- Proven expertise in product management methodology and best practices
Administrative Legal Assistant
Challengers Law
Irvine, United States
06.2011 - 06.2014
- Documented client interviews, hearings and depositions for evidentiary purposes
- Coordinated scheduling for internal and external meetings, travel plans, conference calls and day-to-day executive obligations
- Organized and maintained legal documents, including contracts, briefs and pleadings.
- Composed letters, memos and emails on behalf of the attorneys.
- Assisted with research projects using online databases such as Westlaw or LexisNexis.
- Transcribed dictation from tapes or digital recordings into written form.
- Maintained confidential client information in accordance with HIPAA regulations.
- Conducted thorough research and review of case information to assist attorneys.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Education
Associate in Arts (A.A.): Paralegal -
Fullerton College
Bachelor of Arts (B.A.): Psychology -
California State University Fullerton
Skills
- Records Management
- Business Administration
- Meeting planning
- Cultural Understanding
- Legal Terminology
- Business Writing
- Excellent Communication
- Support Services
- Relationship Building
- Fluent in both Arabic and English
Certification
- TEFL/TESOL certification 2019
- Health & life insurance license 2022
Affiliations
detail- oriented extrovert, well established leader, kind and firm, great people skill, analytical skills.
Timeline
Health & Life Insurance Agent
Symmetry Financial Group
07.2022 - 03.2024
Administrative HR Assistant
Macy's
11.2019 - 11.2021
Inventory Control Consultant
Nordstrom
06.2014 - 06.2018
Administrative Legal Assistant
Challengers Law
06.2011 - 06.2014
Associate in Arts (A.A.): Paralegal -
Fullerton College
Bachelor of Arts (B.A.): Psychology -
California State University Fullerton