Marwa Soussi

•Provided information and coordinated referrals for available programs.

• Managed filing system, entered data and completed other clerical tasks.

•Managed up to 100 phone and email correspondences and handled incoming and outgoing mail and faxes.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Built and maintained excellent and exceptional customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

•Facilitated connections between students and resources such as academics , finances or accommodations.

• Mentored new staff members and interns , sharing expertise and providing guidance on best practices in student services field .
• Assisted in development of policies and procedures related to student services operations.
• Participated in professional development opportunities enhancing skills/knowledge base while staying abreast current industry trends best practices relating Student Services provision.

• Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.
• Reviewed patient allergies, problems, medications, and immunization statuses.
• Ordered and executed various tests, analyses, and diagnostic images to provide information on patient condition.
• Instructed and advised patients regarding preventive health care measures to promote early detection, diagnosis and management of medical conditions.
• Developed strong rapport with patients'' families, addressing concerns and providing education about their loved ones'' conditions.
• Diagnosed and treated patients suffering from chronic conditions.
• Recorded patients' health histories and provided over 20 consultations weekly.
• Promoted safe environment for both patients and staff by adhering to strict infection control protocols.
• Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
• Collaborated with interdisciplinary teams for comprehensive patient care and coordinated treatment strategies.
• Attended cases presentations at grand rounds, fostering peer learning and promoting collaborative problem-solving among colleagues.
• Participated in patient education sessions among targeted populations with prevalent health risk factors.
• Contributed to quality improvement initiatives within dermatovenereology department, enhancing overall patient care standards.
• Conducted community outreach events, educating public on preventive health measures and disease management strategies.
• Actively participated in hospital committee meetings to contribute ideas that would improve efficiency within healthcare system.