Marwa Vicknair
Insurance
Overview
20
20
years of professional experience
Work History
Inbound Subrogation- Supervisor
Progressive
01.2023 - Current
- Directed efforts of 8-member team handling policies across all states for consistent adherence.
- Established procedures to increase operational efficiency.
- Partnered across departments to reach targets.
- Rectifies deficiencies identified in team performance.
- Streamlined procedures enhancing workflow precision.
- Preserved precise documentation of all employee-related data.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained timely resolution processes for customer concerns.
- Facilitated regular gatherings to plan project timelines.
- Mentored and coached staff regularly.
- Identified improvement opportunities by monitoring employee performance.
National Salvage Unit – Supervisor
Progressive
01.2021 - 01.2023
- Oversee daily operations of multiple teams, including temporary contractors, the new NCRT team, and the process for the state of Louisiana.
- Facilitated seamless communication across field partners, vendors, and customers.
- Optimized salvage process enhancing efficiency in inventory management.
- Secured a competitive edge by initiating a partnership between NCRT and NSU.
- Performed quality assurance checks followed by suggestions for improvement.
- Identified performance trends in a proactive manner.
National Salvage Unit – Salvage Specialist
Progressive
01.2017 - 01.2021
- Oversee salvage inventory to optimize returns while adhering to state titling regulations.
- Facilitated informed repair or total loss choices with accurate salvage evaluations.
- Facilitated effective disposal of units.
- Negotiates with the buyer to obtain the maximum value for the units.
- Led abandonment project reducing weekly abandonment from 200 to 21 units.
- Compiled comprehensive reports detailing salvage operation costs.
- Developed training programs for onboarding Salvage Specialists.
- Conducted assessments and evaluations of salvageable items.
- Collaborated with vendors for hazardous materials disposal.
- Researched market value for salvaged parts.
National Catastrophe Response Team Representative
Progressive
01.2010 - 01.2017
- Communicated effectively with other departments regarding project updates and changes.
- Proactively recognized problems throughout projects.
- Developed a comprehensive guide for new hires in the coverage department.
- Selected to participate in a pilot insurance initiative with Uber.
- Investigated customer claims comprehensively.
- Resolved matters successfully through thorough investigation and problem-solving.
- Managed diverse department teams focused on total loss, coverage, and property damage.
- Verified appropriate settlement of claims.
- Managed customer complaints expertly.
- Aided team by supplying necessary support for task finalization.
- Enforced adherence to company policies and procedures among team members.
- Worked on cross-disciplinary initiatives and projects.
Bodily Injury Complexity Representative
Progressive
01.2005 - 01.2010
- Saved the company significant funds by settling claims personally rather than having to advance them to an attorney for settlement
- Achieved very low personal attorney representative rate of 13% compared to Rhode Island average of 50%
- Consistently ranked first or second in the office for the number of claims closed
- Achieved “Representative of the Month” on multiple occasions based upon exceeding goals, having quality files, handling call backs in a timely and effective manner, and demonstrating attention to detail and high accuracy
- Collaborated with manager in pioneering the idea of having “territories.” This new practice saved the company time and money, increased efficiency, and decreased wasteful commuting time for reps
- Investigated claims according to each state’s policy language
- Resolved disputes quickly and efficiently, invested time in collaborations with agents and police departments and gathered all necessary information
Education
Continuing Studies - Arabic
Brown University
Providence, RI01.2008
MBA - Business Administration/Concentration in International Business
Johnson & Wales University
Providence, RI01.2002
Bachelor of Science Degree - Criminal Justice
Rhode Island College
Providence, RI01.2000
Skills
- Project Scheduling
- Strategic Goal Alignment
- Workflow Management
- Collaborative Negotiation Techniques
- Organizational Management
- Project Execution
- Operations Management
- Excels in team leadership
Languages
Arabic
Professional
Timeline
Inbound Subrogation- Supervisor
Progressive
01.2023 - Current
National Salvage Unit – Supervisor
Progressive
01.2021 - 01.2023
National Salvage Unit – Salvage Specialist
Progressive
01.2017 - 01.2021
National Catastrophe Response Team Representative
Progressive
01.2010 - 01.2017
Bodily Injury Complexity Representative
Progressive
01.2005 - 01.2010
Continuing Studies - Arabic
Brown University
MBA - Business Administration/Concentration in International Business
Johnson & Wales University
Bachelor of Science Degree - Criminal Justice
Rhode Island College
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