Marwah Saad
Dearborn
Summary
Results-driven Business Administration graduate with a strong foundation in information technology and proven experience across diverse industries, including healthcare, banking, and utility. Skilled in process improvement, data analysis, and project management. Eager to leverage analytical skills and business acumen to drive operational efficiency, strategic growth, and innovation within a dynamic and forward-thinking organization. Passionate about delivering impactful solutions through collaboration and decision-making, with a focus on delivering positive outcomes.
Overview
7
7
years of professional experience
Work History
Customer IT Business Analyst
DTE Energy
12.2023 - Current
- Construct process flow diagrams with Standardized Work Instruction (SWI) documents
- Defined project scope within Project Charter by meeting with business partners
- Documented business cases and demands within Service Now
- Held meetings with vendors to capture project estimates and action plan(s)
- Gathered, reviewed, and analyzed project requirements to determine business goals and areas of improvement on excel and through an ALM system
- Managed demand creations and status tracking, ensuring alignment with stakeholder priorities
- Conducted After Action Reviews (AARs) and managed action deliverables
- Focused on Operational tasks within the CMDB to help manage Databases and Servers in IT Business Applications
- Developed high-quality documentation, providing clear guidance for future system enhancements and maintenance.
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
IT Business Analyst Intern
DTE Energy
09.2022 - 12.2023
- Supported team members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports through SharePoint
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Constructed process flow diagrams with Standardized Work Instruction (SWI) documents.
- Defined project scope within Project Charter by meeting with business partners.
- Documented business cases and demands within Service Now.
- Held meetings with vendors to capture project estimates and action plan(s).
- Gathered, reviewed, and analyzed project requirements to determine business goals and areas of improvement on excel and through an ALM system.
- Managed demand creations and status tracking, ensuring alignment with stakeholder priorities.
- Conducted After Action Reviews (AARs) and managed action deliverables.
- Focused on Operational tasks within the CMDB to help manage Databases and Servers in IT Business Applications.
Financial Marketing Producer
PHP Agency
01.2023 - 12.2023
- Advised and assisted families, individuals, and business owners in managing and prioritizing their financial needs
- Helped clients secure retirement plans and managed various financial products including 401K, IRA, and Roth IRA Rollovers, Annuities, Debt Settlements, Long Term Care, and Life Insurance policies
- Attended out of state conferences and many local networking events
- Developed key partnerships, resulting in increased promotional opportunities and sales growth.
CSR Bank Teller
Comerica Bank
09.2021 - 09.2022
- Trained on Converge, Hogan, Elan, and DASH systems
- Provided exceptional customer service through service functions and sales referrals while processing teller transactions accurately and timely
- Promoting the bank’s products and services, such as checking and savings accounts, loans, certificates of deposit (CDs) and credit cards
- Conducted exchanges in foreign currency
- Balanced teller drawer and TCR machine accurately while completing End of Day statements
- Participated in counting, packaging, and logging currency
- Adhered to Banking Center Code of Ethics and followed all policies and procedures
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
Receptionist / Medical Assistant
Eastborn Medical Group
07.2020 - 08.2021
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Maintained up-to-date patient records by filling them digitally in eClinical and as hard copies
- Collected patient co-pays and account balances
- Coordinated with insurance companies, referring medical offices, and pathology labs
- Verified patient health insurances if valid
- Assisted clinic manager with medical billing and obtaining medication records from medical offices and through EPIC EMR
- Performed physical tests (vitals), performed bloodwork lab tests, ran EKG tests, performed routine specimen tests, and assisted physician with procedures and exams (including h
- Pylori, flu test, and vaccinations)
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
Waitstaff
Henry Ford Village
10.2018 - 08.2019
- Responsible for serving meals to residents (ages 60 and older) and their guests in a friendly and respectful manner
- Prepared and ran out plates (entrees and desserts) to the residents
- Attended to residents in need of services or assistance
Volunteer
Eastborn Medical Group
07.2018 - 10.2018
- Welcomed patients via phone/in person and optimized patient satisfaction with scheduling appointments
- Maintained up-to-date patient records by filling them digitally in eClinical and as hard copies
- Coordinated with insurance companies, referring medical offices, and pathology labs
- Verified patient health insurances if valid
- Conducted patient vitals and maintained exam rooms
Education
Bachelor of Science - Business Administration Information Technology
Lawrence Technological University
Southfield, MI12-2023
Skills
- Proficient in Microsoft Office Suite
- Data Analysis Proficiency
- Business Process improvement
- Workflow optimization
- Customer relationship development
- Project Documentation Management
- Waterfall Project Management
- Data entry applications
- Proficient in EMR Software
- Effective Patient Communication
- HIPAA compliance
- Project Coordination
- Customer Service Excellence
- Effective Written Communication
- Cross-functional Team Coordination
- Effective Stakeholder Engagement
- Adaptable Learner
- Effective Task Management
- Adaptability in Dynamic Settings
- Python Development Skills
- Experience with HTML
- Experience with SAP Systems
Awards
- Beta Gamma Sigma Award in Recognition of High Scholastic Achievement, Lawrence Technological University, 2022
- Top Performer Award for Outstanding Revenue Growth Results 1st and 4th Quarter, Comerica Bank, 2021
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Customer IT Business Analyst
DTE Energy
12.2023 - Current
Financial Marketing Producer
PHP Agency
01.2023 - 12.2023
IT Business Analyst Intern
DTE Energy
09.2022 - 12.2023
CSR Bank Teller
Comerica Bank
09.2021 - 09.2022
Receptionist / Medical Assistant
Eastborn Medical Group
07.2020 - 08.2021
Waitstaff
Henry Ford Village
10.2018 - 08.2019
Volunteer
Eastborn Medical Group
07.2018 - 10.2018
Bachelor of Science - Business Administration Information Technology
Lawrence Technological University
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