Marwan Abdulqader
Rowlett
Summary
Collaborative Used Car Sales Manager with strong business acumen and 10 years of progressive and relevant sales management experience. Dedicated to consistently meeting vehicle sales quotas through expert management and leadership of sales team. Skillful in maintaining used car inventory, forecasting sales and motivating team to reach sales targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Pre-Owned Sales Manager
GATEWAY BUICK GMC
07.2018 - Current
- Maintained a strong presence on the showroom floor during peak hours, supporting sales staff as needed while modeling exceptional customer service skills.
- Organized promotional events at the dealership that showcased the benefits of purchasing pre-owned vehicles, boosting foot traffic and generating leads.
- Collaborated with the General Sales Manager to set monthly sales targets and develop strategies to achieve them consistently.
- Analyzed market trends and adjusted inventory levels accordingly, maximizing profitability while reducing days on lot.
- Developed a comprehensive training program for new hires, ensuring they were well-prepared and knowledgeable before engaging with customers.
- Worked closely with other department managers to streamline processes between departments, enhancing overall dealership efficiency.
- Conducted regular performance reviews of sales staff, identifying areas for improvement and providing constructive feedback to drive continuous growth.
- Trained and mentored sales team members, improving their product knowledge and negotiation skills, leading to higher close rates.
- Managed the sales team''s schedule effectively, ensuring adequate coverage during business hours without sacrificing work-life balance.
- Monitored inventory age closely, making strategic adjustments in pricing or promotion as necessary to reduce aged units quickly but profitably.
- Negotiated trade-in values with customers fairly but assertively, ensuring a profitable return on investment for the dealership.
- Oversaw all aspects of the vehicle reconditioning process, coordinating tasks between departments efficiently to minimize turnaround time.
- Maintained open lines of communication with upper management, providing regular updates on sales performance and addressing any concerns proactively.
- Continuously sought opportunities for professional development within the industry, staying informed of market trends and best practices to maintain a competitive edge in pre-owned vehicle sales.
- Implemented targeted marketing strategies for the pre-owned inventory, resulting in increased visibility and faster turnover.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Sales Associate
Lone Star Toyota Of Lewisville
02.2015 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Business Administration And Management
Piedmont Virginia Community College
Charlottesville, VA06.2015
High School Diploma -
Harrisonburg High School
Harrisonburg, VA06.2011
Skills
- Strong negotiation skills
- Pricing strategy
- Financial Acumen
- Sales Process Expertise
- Customer Relationship Building
- Staff Training and Development
- Market Research
- Business Forecasting
- Sales Coaching
- Budget Administration
- Time Management
- Customer Service
- Relationship Building
- Decision-Making
- Sales Presentations
- Sales processes
- Operations Management
- Sales process
- Appointment Scheduling
- Document Management
- Sales Tracking
- Closing Techniques
- New Hire Onboarding
- Sales Projections
- Price Structuring
- Lead Generation
- Goal Setting and Achievement
- Sales Targeting
- Rapport and relationship building
- Business development and planning
- Team Recruiting and Onboarding
- Inventory Management
Timeline
Pre-Owned Sales Manager
GATEWAY BUICK GMC
07.2018 - Current
Sales Associate
Lone Star Toyota Of Lewisville
02.2015 - 06.2018
Business Administration And Management
Piedmont Virginia Community College
High School Diploma -
Harrisonburg High School
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