Marwan Alayoubi
KISSIMMEE,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Shamina Distribution LLC.
Kissimmee, FL
05.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Zenith Accelerated High School
Kissimmee, FL05-2024
Skills
- Customer satisfaction measurement
- Scheduling
- Call Management
- Data Entry
- High-energy attitude
- Multi-Task Management
- Active Listening
- Problem Resolution
- Filing
Accomplishments
- Social Science
- English ESOL
Affiliations
- Martial Arts
Languages
English
Professional
Arabic
Native/ Bilingual
Timeline
Customer Service Representative
Shamina Distribution LLC.
05.2023 - Current
High School Diploma -
Zenith Accelerated High School